LivelyReviews of greatcall.com

My time with Lively was marked by persistent friction and lack of support clarity. If you value ease, responsiveness, and straightforward service, this provider may not meet your expectations. Customer service is extremely difficult to access: Calling in means navigating a maze of complicated menus, followed by wait times that stretch 25 minutes or more. Email support is slow and unreliable: Replies can take up to 5 business days, and when they do arrive, they often contain incorrect or misleading information. Porting out is unnecessarily complicated: Even basic account details like the port-out PIN are obscured or miscommunicated, causing delays and confusion. I’ve since moved on to a more customer-friendly cell service. Lively may work for some, but for those who value their time and reliable support when they need it, it's a frustrating experience best avoided.

I bought this phone for my 94 year old father in June. I canceled at the beginning of October when we moved him into Hospice. Between the time I purchased and set up phone I talked to 5 different people. When I finally had someone that knew what they were doing it didn't take long. The other inexperienced staff I was on phone over 30 minutes and getting no where. I was going through my father checking account and notice another deduction. I called and spoke to a rep. She went to account and seen where it was canceled. After 30 minutes on the phone to resolve this the rep said she notified the supervisor of the inexperienced rep. Now just waiting to see when the money goes back in account. DO NOT BUY THIS PHONE THRU LIVELY

Terrible service. I received a phone that never worked even after a replacement. Stay away.

Horrible service - there is always a 30 minute or more wait to talk to a representative and they don't respond to emails. My cellphone is my only phone, so to activate a new phone I have to borrow a phone from someone. Their voicemail is a joke - it cuts messages off when you try to listen and you have to replay them over and over to get the whole message. Next phone will be with another company!

I am extremely disappointed with Lively and their so-called “senior-friendly” service. The Lively Mobile device has been nothing but a headache, and the customer service is downright unacceptable. Every time I’ve called, I’ve been met with rudeness or indifference. It feels like no one is actually trained to handle customer concerns, and each representative seems completely disconnected from what the technical team is doing. The biggest issue is with the “Out and About” notification feature. It simply doesn’t work on iOS. It took me multiple frustrating calls just to get someone to admit this was a problem for all iOS users, not just me. Even worse, the one technical person I finally spoke with admitted he had to escalate the issue to a higher level for an iOS update, but since then nobody at Lively has any idea what’s happening. The customer service team pretends to know nothing, can’t provide updates, and leaves customers in the dark. For a product marketed toward seniors, who depend on these devices for peace of mind and safety, this lack of accountability and outright rudeness is disgraceful. If you’re considering Lively, save yourself the aggravation and look elsewhere.

I drove my mother to best buy to get her a phone. We picked out a jitterbug. The folks there at the store were fabulous. They tried to activate that phone with lively for well over an hour. They had to finally tell us that they couldn't get anywhere with them and gave us the phone number and cancelation information to handle it at home. What a hassle. Don't waste your day like we did

The technology for customer service and website is incredible bad. First, setting up my mother's phone was extremely convoluted and now i've been trying to set up a new auto pay credit card for the past few months. First, I cannot log into my account and after changing password the page goes to a bad link, this has occurred every single time i've tried to go online. When I try to pay online I go through the entire process only to be told there was an error prompting me to wait another 10 minutes for a live person who again tries to send me to the automated system which still does not work. After mentioning this happened last time I was transferred to another individual who manually took my card information and ensured me the new card is now entered and my balance was $0. I hope it works this time because i've done this before and it didn't.

I am not someone who leaves feedback but I would like to inform everyone using or looking to use Lively.com about their customer service when trying to end your service with them. They are a medical alert company. I need them for about 3 mounts. They were so easy to deal when and purchasing the alert device and setting it up, but when it came time to discontinue the service, it was another story! WARNING: When it comes time for you to discontinue the service, it’s very difficult. You can’t do it on the website. You have to call and do it. Also, you cannot remove you card I information from their website. I think that should be illegal. It’s at least unethical. The woman who I had the unpleasant experience of speaking with for customer service was so rude and so intolerable. She consistently talked over everything I had to say. She said they would bill me for one more month ever though the payment was not due for at least another week? I have the email to prove it! I literally had to contact my bank to stop payments to them! Be very wary of this company. They are very deceptive and extremely unprofessional! I would not recommend them to you!