LivelyReviews of greatcall.com

The Greatcall products seem good quality. The customer service has been courteous and professional. I originally bought the Jitterbug Smartphone for my 80 yr old father. He found it too complicated ( never had a smartphone prior) so I got him the Lively flip. Unfortunately, I transferred his existing cell number, one he's had for about 15 yrs but once transferred, he started receiving relentless spam calls and texts. I was told by Greatcall that they do not sell their customers info but find that hard to believe when some spam calls coming into his number were addressed to me. I set the account up for him and pay the bill. He became so disgusted with all the spam that he turned his phone off and refused to use it. I just cancelled the service so now he will need to start over with a new cell number and service while I'm stuck with 2 new Greatcall devices! Do better to protect your senior clients!!

Just beware, the price goes up just a few cents a month. Not enough that you would waste your time to call and complain, but it's consistent. The bill I get for my father's phone started out at $21.72 in June of 2020. Now here we are in November and the bill is now up to $22.73. I will be canceling if this continues. It's not the amount of money, it's the principle.

I was helping my mom upgrade and spend sometime deciding what products were best for her and needed to ponder a few hours then called back to wait on for a rep for 1 hr and 20 min and then hung up. Today I called back with exactly what my mom wanted and with offers we had been given. I am feeling sorry for the reps as the discounted info that the reps I spoke to yesterday ( I shared names) were not documented so I didn't get them and I had to go over the fact that GREAT CALL add said 50% off but reps said that was only for existing customers. I asked where it indicated that anywhere and was told they couldn't find it. It took me 46 min to order 2 products that I knew what I wanted. I can't imagine what this would have been for my mom ordering these items. Very disappointed in the misleading pricing on the products and activation/shipping and length of time it took for the rep to enter the items and how this would have affected my mom if she had had to deal with this. Time to upgrade the ordering system.

The phone is easy to use & I like the ease of taking pictures. The Customer Service is almost non-existent. I had a problem & contacted Great Call. The representative asked if I had read the handbook and/or watched the videos. They talked to me a little bit but then referred me to a service that I would have to pay for. Another time I e-mailed a question about use in Canada & did not get any reply. I am ready to change to another service.

We purchased a Great Call Jitterbug phone for my 92 yr old mother-in- law last year. After reading the reviews it seemed like it would meet her criteria for an east to use flip phone with great coverage (Verizon). Coverage is not my issue with Great Call it is that customer service as it related to software issues is my beef. We had two software issues in the last year . 1st the voice activation feature to pull up a stored contact list didnt work for more than 3 months. Now it seems that any pictures sent with texts sporadically arrive to this phone. Great Call is aware of this issue and has been for two months. They do not know when it will be fixed according to customer service. Come on Great Call- really software issues with no notice that goes on for months....not acceptable.

I bought a Jitterbug phone with GreatCall service in 4-19 to use in St. Charles MO. I immediately found I could not make calls into or out of the conference center, although everyone else's phone worked. I then tried to use it in Charlotte NC at an outdoor venue. Same story. Everyone else's phone had service, but not GreatCall. So this Feb I cancelled GreatCall. Now they don't seem to recognize that I cancelled and I get bill after bill. Poor service; poorly run company.

I find the phone to be very "sluggish." It takes too long to come on and to go from one function to another. It is also prone to "flipping away" from the screen I am using so that I have to begin again. I use the phone only as an emergency phone.