LivelyReviews of greatcall.com

Ordered an upgraded Jitterbug 3 phone for my father and was on the phone with Lively to make sure a charging cradle was included which they said it was - 3 times. When phone arrived, no charging cradle. Spent almost an hour on the phone with customer service and got transferred 3 times only to be back to square one. Requested a call back (25 minutes) which never came. HORRIBLE CUSTOMER SERVICE. Will not purchase anything again from them.

There is too much to tell and I really don't want to make the effort. This is a horrible company.

Absolutely terrible product! Not senior friendly at all. The buttons on the flip phone make no sense. Switched my dad back to T-mobile.

only had flip2 for about a mos and because of the alexa issue, they told me to convert to their new flip3. OMG, i will take the flip2 w/the mishaps of the alexa. every time u pick up the 3, it goes into a 3-4 min clockwheel churning before you get main screen. to avoid that, you have to do a hard stop/start. then, to use the mic, the same clockwheel issue occurs; the texting, i gave up. couldn't figure it out at all. one ex., once u get the mic working, if u say a dollar amt. like $127, it types words not #'s; i got lost trying to correct the text and just deleted it! contact listing is good on both with the header a-z just like the 2; but again something is not right w/the mic?. i will agree w/most reviewers, the cust. serv. w/lively is avg 45 min wait! they need to hire more people

I bought a Lively phone after seeing its advert in AARP magazine, expecting it to be a quality product. However, from the start, the volume was too low. After 12 months, it began dropping calls, and people told me they couldn't hear me. The most concerning issue is how long it takes for the phone to open. After pressing the side button, Android takes a long time to load before I can enter my passcode. This delay could be critical in an emergency, such as a heart attack, where I might not be able to dial 911 in time. When I contacted Lively to report that my phone wasn’t working and explained the issue, they told me the 12-month warranty period had ended. Now I am stuck with a useless piece of junk.

They now have my dad’s phone line ported out but can not get it connected to the lively phone so dad has no phone at all. I have 8 full hours into talking with customer service and nobody seems to know what to do. Now I do not know what the heck to do

Lively’s company name should be changed to “Deadly,” because the level of stress it inflicts on the senior citizens it markets its products to can definitely be hazardous to their health. The facts: two phones were ordered directly from Lively, including activation, and neither phone could be activated. After hours of listening to customer service robot voices, hold music, and conversations with representatives who had no idea what they were doing, we finally reached Lively's activation department. They admitted that Lively had put the wrong SIM cards in the phones by mistake. (Oops!) Rather than correcting their own mistake, Lively sent us on a long trip to a Best Buy that was miles away, claiming that a Lively representative there could activate the phones if we paid for new SIM cards. Best Buy had no idea what we were talking about. Their employees told us they only activate phones purchased through Best Buy and that there had never been a Lively representative inside their store. They also explained that any activation would involve additional charges — despite the fact that we had already paid Lively for both the phones and activation. To summarize: Lively took our money, shipped phones that could not be activated because of Lively's own error, wasted hours of our time, and sent us on a completely pointless trip to another company. I am still waiting to see whether Lively will actually take responsibility and provide the working phones and service that were paid for. It is astonishing to me that this company can remain in business. I think I will be waiting a long time, and I warn other vulnerable seniors to never give this company your money.

Lively is a service that steals from people with over charging at outrageously high rates! sells you a $5 per 5GB rate on the first 5GB then $100 for the next 5GB but they don't tell you that when you buy the phone at Best Buy. The contact doesn't show any of that either. this is the kind of company the we dent need.