LivelyReviews of greatcall.com

I recently called about my dad's phone and requested a switch from the smart phone to the flip since he was having a difficult time using it. The customer service rep was rude, often times talking loudly over me. He had no patience and no desire to understand the troubles we were having. With everything going on in the world, you would think one would show a bit more compassion and kindness.

My father is in a nursing home and can't use a phone plugged into a wall. So my mother got a Jitterbug flip phone through GreatCall for him. The rep on the phone let her set it up in his name. And things went fine. Until... in the midst of the COVID-19 crisis, my mother realized that she needs more minutes so she can keep talking to my father when she isn't allowed to visit him. The rep on the phone said because her name isn't on the account, she can't change the plan. It's utterly ridiculous that someone be allowed to set up a plan in someone else's name but not change the plan. So now she's supposed to send a signed & notarized POA before she can do anything. But she could shut off the phone without the POA. This company makes no sense and the minute I can see my father again, we're changing companies. GreatCall is not someone I'd do business with if I didn't have to.

My 91 year old Mom has had a JitterBug flip phone for almost 15 years now. At first it was great & she loved it, but over the years the company & the phones have both deteriorated. She seems to go through a phone a year now & she hardly even uses it! Today, I had to order a new one for her in the midst of the COVID-19 crisis & the rep was very nasty to me - he wanted to charge me 40 bucks over retail for it & when I said I could get it cheaper elsewhere, he snapped at me "You do that then" . I got one over-nighted to her from a big-box store. I don't think they are about seniors, or help them at all.

My 78 year old mom purchased a phone from great call, they took complete advantage of her, she was told that the phone would work in her area which it did not, she was completely mislead in every form and/or fashion. She was told that if she returned the phone they would reimburse her the cost, did not happen, she paid 179.00 to purchase the phone and was reimbursed 143.00 and she returned it to great call after 3 days. Do not believe the line of crap that they feed you.

Got a Jitterbug but my 98 yr old Mom-in-law and it worked great. She died Feb 2019. I just found out that GreatCall has been billing my credit card every month even though I recall canceling!!! The said "Sorry, we didn't get a cancellation." I said "but, i'll send you the dead certification now." They said, "Sorry". REALLY? they want 10 months poultry profits when i can prove she was dead - and they can prove no calls were made. Finally gave me 2-months off and said "supervisor will call in 24 hours". we'll see. Insensitive bull! Awful company. PS: they have a feature to sign-up on there web-sight BUT you CANNOT CANCEL on their website. SLIME BAGS!! they are intentionally make it harder, and of course the most likely reason to stop service for a really old person - when you might not be at your best. That's sick!

10 days to I had to deal with this pathetic excuse for a company. To change number over jo one could figure our why. The day I called and cancelled service miraculously turned on and I now have a $56.48 bill because through the time no one in there call center could figure anything out they had me turn the phone on to do this or that. Customer service sucks they talk down to you when you disagree with them. WOULD NEVER RECOMMEND THIS CONPANY YO ANYONE, EVER!!!

This company and its phone are probably the worst on the market for seniors, or anyone who is considering them. We've had two Jitterbug Smart phones since 2017. The first phone lasted a year, then just died. So, we called and asked if there were any discounts on new phones and they gave us a hefty discount on a Smart 2. 97 days later it gave us a message that it was "Corrupted". GreatCall said it was 7 days out of warranty so they could not provide another phone unless we purchased another. All the so-called technical help would not get the phone working again. 97 days!!! To top it off, because we cancelled the account only days after making a payment, they do not provide a credit for the 20+ days we have left in the payment period (you pay ahead for future service, not for past service). So, crappy phones and they steal your money if you cancel. Not a "Great" company.

My comments are not concerning the benefits or operational qualities of the Flip phone. It is about the quality of GreatCall customer service. The ordering and delivery of the phone was very good, better than I expected and the Gentleman that handled my initial ordering, named Charles was extremely thorough and pleasant. My problem started when, after setting up the phone it didn't work in that the outgoing voice was garbeled. Using the phone we called GreatCall service and was told that they couldn't understand us. Using another phone we called back and was told that some of the phones shipped out of the warehouse was defective and it would take 3-7 days to fix the problem. After several days I called back and was told that it would take 3-10 days to fix. Admittedly I am a very impatient person, so after a couple more days without rectifying the problem I called and told them to cancel my order and requested a return authorization. Directions for return was given and at a cost of $10.00+ I returned they unit as received. When GreatCall made the refund to my Credit Card they deducted a restocking charge of $11.00. My displeasure lies in the fact that they charged me to return a product that never worked and was advertised as having a 30 day return policy. BEWARE