LivelyReviews of greatcall.com

These people have been a nightmare to deal with, and the phone is crap. Mine has been replaced twice and it still doesn't work. I haven't been able to take photos for months. The service rep just told me that the photo feature is "not something I pay for"?!?! Another rep told me it was a software issue and they were looking into it. This was 3 months ago. Another issue: When I call anyone, my number shows up with someone else's name. A different rep told me that that person owns that number and they couldn't do anything about it. Unbelievable. As soon as the quarantine lifts, I'm gonna have to go phone shopping. I have no choice. Dealing with Greatcall Jitterbug has been one of the most frustrating experiences of my life. Please don't make the mistake of dealing with these people.

Got this plan for my mother. When she missed her first bill due to it being sent to my home by mistake, they called and were very disrespectful. I recommended training dealing with elderly and warned I wouldn’t tolerate that a second time. Bill was supposed to be 45$ mo. Her last bill was 258$ due to “overages. Beware, this company is predatory. All calls, incoming, and outgoing use your minutes. So all scam calls, that access your voice mail, all Medicare calls which can be many weekly...it all uses a persons minutes. They charge 32 cents a minute if you go over your plan. Needless to say we had to pay the bill, but they lost out on repeat business. So enjoy, your 258$ Great Call, you could have gotten years worth. Also, The flip phones are absolute trash. Never could get it to work right. No reason such a simple phone should have so many issues. I’d give it no stars if able. Try Consumer Cellular instead.

First of all I wouldn't even give them 1 star, LOTS of fees and in my opinion its highway robbery and they're not willing to work with you. Most elderly people are on a fixed income and really sick to see them get ripped off when they're at your mercy... Definitely check into all fee's before buying and going with greatcall

When my wife was in the hospital, she made more phone calls than she thought she did. Her bill for that month was $240. They charge 35-cents per minute over your maximum allotted minutes. When I called to complain to GreatCall, all they could do was to credit me for $30 of the total amount. I then talked to a manager and told him that his major competitor would bump you automatically to a higher rate plan than charge you for excessive minutes. The manager accused me of making this up. Needless to say, I cancelled GreatCall and switched to the other provider.

Not happy with them my mom is very ill. Lost her phone wanted to cancel asap. Did not get results. Cause she needed to do it. She is not able to even talk. They have really upset me off so I will just block the next pmt

My husband has a phone through this company. He has had nothing but trouble with his new smart 2 phone. I'd rate them less than one star if possible.

This company is a scam. Talk about taking advantage of the older generation!!! Last month's bill was $823.60. Should have bought an iPhone. They refused to work with us and are completely careless. Legalized robbery. DO NOT BUY!!!

My mother who is 88 has Great Call. I was trying to set up auto pay for her. What a disappointment there customer service department is! So as her son and caregiver I cannot set up auto pay because I’m not her and she has no idea what her pin # is. All her other utilities were very helpful in assisting me with setting up auto pay. Angie “a supervisor?” assured me I could not do this but I could cancel the service? I would not recommend this company to anyone with elderly parents as the customer service is nonexistent. After all I just wanted TO SET UP AUTO PAY!!!!!