LivelyReviews of greatcall.com

Would rate a zero, takes advantage of the elderly! Company should be ashamed of themselves.

I would rate 0 stars if I could. We bought this phone thinking it be a great fit for my senior father. I am his caregiver and POA , they entered the wrong expiration For the card on the account. They constantly called to ask why. Once we figured it out they would not fix it. I can not make this up. The customer service is the worst I have ever experienced. They are sarcastic and clearly do not want to solve problems they created. I wish we had never got him this service. Beware anyone who wants to try it. They could NOT pay me to deal with their drama. They do NOT care about seniors.

This company has terrible reviews so buyer beware. I am writing this review for my 96 year old Mother and her terrible experience with Jitterbug and Great Call. The phone itself is not user friendly for the elderly. As far as Great Call we keep canceling the service and they continue to bill my Mother. She has not used the phone or the service for two years. Trying to cancel the service by phone does not work. The representatives are rude. We are going to put the cancellation in writing and certify the letter to try and stop the billing. Shouldn’t be this difficult to cancel a service.

I've had 3 different phones. The first 2 were flip phones. The last one is a smartphone. My service on the first 2 was fair but this last one, a smartphone is the worst! I can't call anyone because I always lose my signal. I'm switching companies. And the owners need to get rid of John Walsh on the tv advertisements! He's nothing but a "want to be cop" making ALL senior citizens appear to be STUPID!! If I need help I will dial 911 NOT 5STAR!!! Seniors are NOT STUPID and I take great offense to his commercials.

My Great Call smart phone is without a doubt the worst phone I have ever owned. Text messages are deleted before you have a chance to read them, pictures never come through, customer service constantly advise you to turn the phone off, and turn it back on. You will have the same problems when you turn it back on. It is not a simple phone at ALL! I rate it a Negative 1!!

You get a 1 because you don't have a half. My father past away in a Home. I purchased him a new phone in April due to COVID 19 I did not see my father since March 19th. I did not expect that I would never see him again until 2 hours before he died last week 7-7-2020. The phone I got him went to the home but they could not assist him with the activation. It is still in the shipping box and I had to wait until both phones were together. That NEVER HAPPENED! Great Call will not return it even for partial credit. I have no use for it According to Great Call it has a 30 day return policy. During what is going on and I know that all the addresses are on Earth they are clueless or just do not care! So if your parent or someone elderly stay away from Great Call and their 5 STAR CRAP! I think they do not realize that elderly people need help and my Dad could not call except from the address book in his phone as I never thought we would be locked away from each other forever!

My mom has fallen 5 times in the last 3 months and never once did the fall detection work. We found her in the yard laying by her walker last week. Thank God she had only been there a few minutes. When I hit the button after her last fall to see if it worked, they answered and told me that it had never shown a fall all 5 times she fell and told me to insist they send a new pendant. They gave me a phone number to call and when I called I got the worst customer representative I have ever talked with, talking over me and not letting me tell what happened, just went on the defensive immediately. This is the worst company I have ever dealt with. The customer reps are very ugly when you mention you have a grievance and try to tell you everything your parent is doing wrong. The pendant doesn't do anything unless you hit the button, That is NOT fall detection and in my mom's case, when she fell all 5 times, she was not coherent enough to push the button. PLEASE do not trust these people with your loved ones,,,Please!!!! I would give them no stars if that was possible.

I Purchased a Jitterbug( Android) phone in 2018. After 6 months it got stuck on Airplane mode and they sent me another phone. today is June 1, 2020 and the same thing has happened. The phone has never been dropped or misused in any way yet I'm supposed to purchase another phone and pay the bill. I refused to do so because it this is an ongoing problem then why would I be fool enough to buy another one. The customer service agents try to talk over you and then disconnect when you disagree with them. This problem needs to be fixed and my money refunded. I am going to mail this phone to the corporate office in San Diego, Ca Do not buy this phone it is a rip off for Seniors.