LivelyReviews of greatcall.com

GreatCalls was one of the flip phones on the list recommended to my mom by the New Orleans Lighthouse for the Blind. After researching each phone we decided on the Jitterbug Flip because it advertised a voice dial function. After receiving the phone this function did not work. I spoke with many different CSA regarding this problem they advised me to perform all these processes which did not correct the problem. I was lucky enough to reach an honest customer service agent who advised me the voice dial had a software issue and the company was aware of it, she offered to refund our money after I explained to her the primary reason we purchase the phone was my mom is 88 years of age and blind and she needed the voice dial, I also explained this to the CSA who sold us the phone. I called again and asked for a prepaid return mailing label, however this CSA was extremely rude after much discussion she finally relented and sent the label. Once the phone was received on there end I check my mom’s credit card they did not give us a full reimbursement. I called again explained everything however the CSA was extremely rude, she advise me this was the restocking fee and the front end shipping fee which is not going to be reimbursed. I explained to her we should not be responsible for these fee’s since there product was faulty. She keep me on hold for about 15 minutes while she discuss this with her supervisor. She advised me her supervisor would only reimburse the front end shipping fee. I called my mom’s credit card company they obtained a full refund for us. Customer Service is the worst except for the one honest person who assisted us. They will not survive if they cannot acknowledge responsibility for their faulty products and the lack of respect they have for the customers. If I could have give them zero Stars I would have.

Buyer beware, besides being expensive, they store all of your sensitive information for good, you cannot remove it. I had my identity stolen through GreatCall.

Greatcall cares only about their bottom line. I called in July 2020 to cancel my mother's service (I am POA) and was told it was done. Got her CC bill in August to find she was still active with Greatcall. Called again to cancel and was told it was done and charges would be reversed. They were at that time (but not for when I originally cancelled) but come Sept she was charged AGAIN! Called AGAIN and told it was done but got another bill with another charge! The incompetence is so very Trump-like. I asked if they would like to continue to rob my mother, who on a good day knows her first and last name, of $50 per month for a service that was cancelled in JULY! I am the POA and speak for her and have CLEARLY cancelled this service, TWICE! I was called rude (and I was because I was highly frustrated for their incompetence) but when I turned the tables and told them they were being rude and disrespectful for taking money for my mother who needs this money for a skilled nursing facility they HOPEFULLY finally reversed the charges. We'll see what the next month brings. Horrible company. DO NOT do business with them!

LIVELY FLIP LIE! After spending a total of over 5 hours with two "customer service" agents, it was determined (and agreed upon by them) that the new Lively Flip phone CAN NOT make voice calls or send texts through Alexa as advertised and written on the front of the box itself! You can hook to Alexa, but when you ask it to make a call or ask it to call one of your contacts using the Lively service (as instructed), Alexa will say, "Calling with Alexa is not supported on this device. Use the Alexa app instead." This is not possible, as the Lively Flip does not have the ability to download apps! Total scam. I asked one of the Customer Service agents why GreatCall would advertise a feature that was not available and he responded, "most of our users are not very tech savvy and will like not go through the complicated process to fully set up the Alexa,"??? I find it really sad that a company would cheat seniors by grossly misleading them and their caregivers in this manner. FYI...GreatCall has NO TECH SUPPORT department. You can only call customer service. The second agent I dealt with admitted to me that he was merely given the same manual that comes with the product and that he was "winging it" to try and solve the problem, no differently than I could do myself. He had never received any training on the product, had no troubleshooting info beyond the manual and had never physically seen, held or used the phone. This is disgusting and should be looked into by the FTC. If anyone from GreatCall sees this, feel free to email me a response and perhaps convince me that not one, but two of your own customer service "professionals" was wrong in their assessment of your advertising deception at rnscrubs @ gmail.

This is my very first GreatCall Smart2 mobile phone. Here are the Pros and Cons: Pros: Very informative and educational. Cons: The keyboard is too small and is difficult to use. I have a tendency to hit the wrong keys and the functions are so sensitive to touch while navigating. I can get frustrating at times. I'm switching to another mobile phone.

This phone company is a joke . If they didn't pay that idiot that does those cops shows maybe they could give better prices and service.

Just purchased a flip for my mother-in-law and after 45 minutes of setting up via phone customer service, she kept saying both of our cards we were trying to use both showed up as fraudulent!! Called our bank, she put in the wrong exp date 3 times on one card and the other showed it went through but for some reason she reversed it out 3 times with it saying the same thing! Funny thing is that it went through the first time according to my bank! Taking phone back and will use a different company now. What a pain!!

My mom was having trouble navigating her iPhone and bought a Jitterbug flip phone to replace it December 2017. Within the course of 6 months we were on her 3rd phone due to the other two failing. This third phone’s caller ID feature would not work, and with all of the spam callers calling, she was very frustrated. Great Call kindly upgraded her to a Smart Phone 2, saying it had stronger service. But it has less coverage than the flip phone. Mom has to go to her porch in order to get service on her phone. The phone has no features to block spam phone calls. The phone has no features to block spam texts. I feel this should be very important to include in this day and age. How many times has she called me to say she asked the kind lady from the SS office who needed to verify her number so she wouldn’t be arrested my number because I handle her business affairs. The phone overall is clumsy for Mom to use and very slow to load pages. Often voicemails won’t even play beyond the first one or two seconds. She has no use for Bluetooth features so we turn it off. However it automatically is turned back on upon a reboot of the phone. The Great Call app for the phone is a joke. It supposedly will let me know when Mom is “out and about” but it is very inaccurate. I’m currently visiting my mom and last night at 1:00 AM I was notified she was at her doctor’s office; she wasn’t. She was in bed asleep. Numerous exchanges with a courteous customer service rep by email have offered no solutions at all. All but two of the many customer reps with whom I’ve spoken have been great. Unfortunately, the product lags far behind what it should produce. Sadly, this is the best phone I have been able to find for my 85 year old mom, who two years ago was diagnosed with Alzheimer’s. Anyone else have better success with another company?