LivelyReviews of greatcall.com

If I could give Great Call a minus 5 star rating I would. We only had the service for 48 hours. My phone would send texts and the phones were SUPER cheap. We were assured that we would not receive a bill since we had cancelled and didn’t incur any charges. 2 months later I am still fighting with them over the final bill amount. Liars, poor phones and even worse customer service.

When I first got great call it seemed to work I got it for my mother my mother ended up going into a nursing home and no longer needed the device I canceled the device four months ago I turned the device off and stopped charging it and put it in my bottom drawer 4 months ago the device now is about 600 mi to a thousand miles away from my mother and I still keep getting monthly reports telling me all the swell things my mother is doing around town and how she did this and that all a lie the device is turned off as I said I called the company for five times asked them why am I getting false reports on my mother's activities when I am no longer a customer and the device is turned off and the battery in it is dead I checked they told me oh we can't really stop the erroneous reports of your mother's activities so just delete the app from your phone and it won't bother you any longer a company that knows they're sending out false reports knows I am no longer a customer after four phone calls reminding them of that and the best they can do is tell me to delete the app so I won't continue getting false reports God forbid your mother or father or loved one falls and needs this service and it doesn't work and they're only answer is oh we have no control over the app just delete it from your phone not acceptable in life and death situations if the company cannot even control sending out false reports for 4 months after a person stops paying how can they in any way control or be counted on to save the life of a loved one if this device is needed stay away from this device I cannot recommend it and this is a life and death type of a thing stay away

Constantly dropped calls, service goes in and out sitting in the same place; doesn't happen to someone with the same service provider in the same room. Texts go missing. Archaic technology, similar to original Sprint technology in 1996. I would not trust my loved ones life with a phone that is not reliable. One customer service rep lied to me when I wanted to change my minute plan (yes...the charge by blocks) and said I could not get 500 texts for $3 a month with anything less than the 2500 minutes a month plan. The next month, I dropped down to the 1000 phone minutes a month and low and behold, kept the text plan. They have a niche market and marketing plan. There are alternatives out there though...you just gave to look.

One star because you can’t give a ZERO. over-priced plans, terrible service. Do not purchase this phone. It shouldn’t even be an option.

My mother and I have been dealing with everyone from increasing phone bills to quality of devices and very rude and inexperienced customer service. I strongly believe this company preys on the elderly and the more I read the reviews, the more sick I feel. Disgusting

I would give them 0 starts if possible. I called to cancel my deceased father's account and they would not back date the cancellation to the date of his death. They would not reimburse me for the weeks between his death and my call to cancel. They expect you to call the day your loved one dies in order to not be charged for phone service a dead person can't use.

Three different customer service people were so breathtakingly rude they left me speechless, and two of them actually hung up on me! I'm sure they are used to dealing with confused seniors, which I am not--I was helping my mom. We were never able to transfer her old phone # over after being told four different things, and then the brand new phone just completely died after two weeks. One agent told me they could send us a "refurbished phone." I was like, um, we're done here!!! Several of the customer service people were very kind and helpful, but overall, I think this company is crap.

According to the Greatcall sales person I spoke with the Smart phone from GC is compatible with hearing aids. Well, this is not the case. At least not with the hearing aids my mother in law is wearing. Evidently, the android software needs to use at least version 10. The smart phone from GC is version 7. Now you can see why they are cheap. Outdated technology.