LivelyReviews of greatcall.com

GreatCall, Jitterbug, Lively Flip. Advertised as senior friendly and easy to set up is false and misleading. Lively Flip will not set up Alexa as advertised. The Lively Flip phone is extremely difficult to set up. Instruction in the manual and actual phone entry instructions do not agree. Very difficult to fill in, customer support is MISERABLE in that all customer support personnel are on Microsoft products and if you (the consumer) are on a Macintosh computer you are just out of luck. They are unable to walk you thru the necessary site to resolve your difficulties. You cannot keep your own phone number as advertised unless you jump thru a zillion hoops SENIORS, DO NOT BUY THIS PRODUCT !!!

I spoke to a rep back in December to cancel my service and received a bill this morning stating that the service was just cancelled in February. The rep that I spoke to this morning was very RUDE and wouldn't connect me to a supervisor. She kept repeating the amount that was due. I finally hung up.

After thoroughly reading over the GreatCall website, I still had some questions and concerns. So I called their customer service. I was calling for an organization that was looking into buying at least 30 medical alert devices. I was straightforward with the customer service telling him I needed more information before bringing it to our board fro approval. Each question I asked he tried to push me to buy something. After only a few questions he says something like, "I have to go now, I have other people on the line waiting to purchase our devices." REALLY?!!! Is this is how you treat a potential customer who may bring you a lot of sales??? To say the least I am not impressed.

Horrible product that won't hold a charge. Bad customer service and offer no help to get a replacement. Told them to cancel my account and they proceeded to charge me for 8 months saying they would send it to collections if I didn't pay.

I do not recommend Great Calls. The price and connectivity are ok, but the service people I've dealt with were rushed, impatient, and one even hung up on me. As for the Jitterbug phone, they say it's easier for seniors, but I'm not that old yet and I found it a nightmare. 1. To make a call, you have to a) hit the button to light the screen, b) scroll up, c) hit 'phone,' d) then hit 'contacts,' e) then hit the phone number that pops up, f) then hit 'place phone call'...in other words, YOU HAVE TO PUSH THE BUTTONS/SCREEN 6 TIMES JUST TO MAKE A PHONE CALL. 2. The 'airplane mode' would kick in while I was in the middle of a call, which cut me off. This happened often. 3. My settings often changed without me doing it...volume control, photos, etc. I even found video compilations of my private photos in my 'Photo Album' that I did not make. Freaked me out. 4. If you accidentally bump the screen during a phone call, GOOD LUCK getting back to the call screen...it's almost impossible. 5. If you go over your call limit, you do not get a notification, you just pay more money; other phone services I have used (and now have returned to) notify you before you go over. The phone itself is a nice size and weight, and I realize some of the problems might be unique to me, but I DO NOT recommend the Jitterbug or Great Calls.

Customer Service is professional and courteous. However, they claim they solved your problem and it never gets fix'd. They lie to you about pricing. Fees is absorbent. The plans are set up to where an older person can get into trouble. The lively phone never worked. They replaced with a JitterBug and finally got working after 2 days. Then the bill was extremely high with fees not telling what they were. The speaker on it is terrible!!!! They should be investigated for marketing to older people with their lives in their hand. The crap doesn't work now!!! Years back the jitterbug was a great product!! But it isn't now. Also, they trick you with the activation fee too when buying the package. You can't talk to tech support. They are just terrible and you can tell they don't care about the struggling you are doing trying to help your elderly parent. Mr Walsh should be a shame of supporting this. Also, Best Buy is a fool for buying you! Lively should be called Deadly. Buyer beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This company may offer good emergency services although we never used them. However I gave them one star because my mother had been moved out of the house (into my sisters home) unable to care for herself after my father’s death. Over 16 months we continued making payments because we forgot through the transition it was on automatic bill pay. My mother has been not using that service for over a year and a half. I was notified because our credit card had expired and it didn’t process. I called to explain we had forgotten to terminate the services and I was told even though we haven’t been using them the last year and a half, we still owed $40. I feel that is bad customer service. I would never use this company again.

My sister is a Great Call customer; she is elderly and lives alone. She lives on a fixed income that puts her below the poverty line. Recently, she got 2 months behind on her phone bill. She is proud and is not comfortable asking for help; she thought she could make up the arrearage once she received her Social Security check at the beginning of January. She tried to explain her situation to Great Call, however, they were having none of it. They cut off her phone service on Christmas Eve. Now she lives in the middle of the country most of her family lives on either coast. We were unable to contact her on Christmas, which, due to Covid, she spent alone. I understand that Great Call is a for profit entity and my sister should have not gotten behind on her phone bill. But cutting off one’s phone service on Christmas Eve certainly lacks compassion and borders on the punitive. As it was, the local police department did a wellness check and were able to convey that i’d deposited adequate funds for her to catch up her payments which she did immediately. Lesson learned: i’ll ensure she always has the money to pay her phone bill.