LivelyReviews of greatcall.com

Buying this Jitterbug flip phone and service was a big mistake. There is a $10 monthly "regulatory" fee on top of their charges, and I feel I was deliberately mislead. It is a very, very limited phone. The couple of times I used the customer service, both speakers were coughing and sneezing into the phone. The reception range is much more limited than my smart phone. If you can avoid getting this phone and service, do so.

One issue to look out for.....My 87 yr old mother bought the phone and optioned out of the text feature. She does not text or get texts. Since activating the phone she has received unsolicited texts from telemarketers. This is followed by a Great Call Invoice with 10 cents a text. I called to complain and was told there is nothing that can be done. Then they suggested we add the text package so it would limit the dollars billed from unwanted texts. How stupid is that? They then said we could respond to unwanted texts the word STOP. BTW....they get another 10 cents for every stop we send. I was then given the option to cancel their service. Not nice to seniors!

Scammers. My mom got one of their phones, didn't work right, took her six months to get a refund. Then she thoughts they were all done, until six months after that they're sending her a bill for eleven bucks and threatening her. Garbage company.

After 3 hrs & 3 different people, my neighbor who is post surgical, can call 911. 3 hrs of being told he will not have a phone for the next 3 days. 1st person said his bill was over due, it is & has been current. 2nd person said there was a cell tower down in our area. Having spoken to the 3rd person, I found out the towers are working just fine. If you care for an older person, please, please don’t use this company because they do not care if the elderly have the ability to call 911.

I've had my second jitterbug smart phone 2 for a little over three weeks. The first phone I received was defective, could not be set-up and was returned. The second phone worked ok for two weeks, but, for the last week, it has only received voice signals occasionally. Today, worked with the third customer service representative for over 100 minutes trying to resolve the issue. She functioned as a go between with tech support. Finally, she relayed a fifteen digit "ticket number" to me that she received from tech support. She didn't know if tech support would contact me, or if I was to call customer service back tomorrow. Tech support didn't tell her and she didn't ask. She would not give me a phone number for tech support. One of the worst customer service experiences of my life. If possible, I'd give great call Zero stars.

The rep was wonderful and promised us all sorts of things they could not deliver on. There were immediately additional charges and when we called in for details as to the charges, they spoke in circles, contradicting themselves. We asked all the right questions given that my father lives remotely, however, Great Call was not able to deliver on any of their promises about their phone being sufficient for someone who lives remotely and their customer service did not explain things in a manner that my father was able to understand, even I had difficulty understanding their excuses. It's all about the money, just like any other phone plan.

I called GreatCall to order a device for my 90-year-old father. The representative directed me to call back in to activate the device once I received it. My father received a similar device from the VA free of charge, so we did not go with GreatCall's service. Not only did they activate the device before it was shipped without our knowledge, but they have been charging us. Customer service insisted that we called back in to activate, though there is no such call on my phone record.

I have e mailed Great Call Customer Service two times for help with basic operation of the Jitterbug Flip phone. They have not responded or even acknowledge my e mails. Great Call does not back up their phone service.