LivelyReviews of greatcall.com

They get worse than 1 star, they get zero. My 82 mother was not only taken advantage of, but there is also no easy way to cancel the account. Additionally, they charged her for a higher plan she didn't order, the phone would not work right, the customer service did not know all the coding to make it work right, and they hacked it and someone else used it immediately. Even as the authorized person they would not let her daughter do anything on the account to help and made the comment that we must have bought it from some 3rd party vendor as if their abuse was our fault. No, we did not, and they are an abuse to seniors. Now we are having to go through heck just to get her out of this farce and we only bought this one because it was on the consumer list of good phones for seniors. Don't ever buy this phone or service. It's a scam.

Flip phone difficult to use and even dial a number. Wanted to cancel service and it took the customer service over 24 hours to cal me back. I called them at at 1:42 on Friday 12/31/2021 and they stated that someone would call me back in 10 minutes. Customer service finally called back at 6:12 pm on Saturday 1/1/2022. Wow that was a long 10 minutes. After speaking with an agent SHE was very RUDE hung up on me and immediately cut off my phone service even though I was paid through January 6th 2022. There are cheaper services out there so I would NOT recommend this company. There are cheaper services out there. Do your homework before signing up with this company.

Worst of the worst! Phones constantly break and customer service is terrible. Keep you on phone for hours with no resolution. Promise replacement phones for defective ones but they never arrive. Worst company I’ve EVER dealt with! Stay away!!!

Very disappointed. Can’t get through on phone after hours long wait to cancel my late dads phone. Emailed customer service from lively website and they said they aren’t affiliated with the phone and can’t do it either. It is near impossible to cancel the service. I even waited on line for 3 hours and the next day entered my phone number to keep my place in line and get a call back. NOTHING HAPPENED.

Companies like this are essentially emergency call centers. Well, call them. Call Customer Service. Now imagine they are responsible for getting help to a loved one. I found them rude and incompetent. The ironic thing was I was trying to set up automatic payment. Imagine how they are to people not trying to give them money. This is not a company I trust to competently get help to my father if he needs it. I don't care about the price. I care about the service. Call them and make your own choice.

Don't use this company. If you're looking for a simple safe phone for a child or loved one Pinwheel and Gabb wireless are %100 better. I got my son the jitterbug and on top of the bill always being $10 more due to "taxes" , they sent me the wrong phone initially then charged me the shipping for the replacement. I had to call twice to get the credit and both times was told the last person hadn't logged the credit. I had to ask 3 times for a new battery because the phone kept losing charge. Then my son was without reliable service for 3 weeks. I called twice to troubleshoot and both times was told it was due to "Verizon's towers being down".( Checked the map and they weren't,but I was not offered a replacement) When I called to cancel their service I was told no they do not pro rate. I'd also have to pay for the current month. When I asked the supervisor to tell me the difference in minute usage from the previous month when the phone was working vs this month she refused to say the difference out loud! Stating "It did not matter,I still used the service". This company is extremely predatory. Marketed toward older people who will be taken for a ride without realizing it. The BBB rating is less than 2 stars with almost 200 complaints in the last month. SERIOUSLY! GO CHECK!!

Tried to set up basic flip phone service for my 89 year old mother via rep, but Rene kept trying to upsell me. After I repeatedly told her I wanted the cheapest service just to try the phone for 30 days, she continued to argue that I needed more expensive plan. Finally hung up and set it up Online. Voicemail is an add on. Not impressed. All the extra features end up making the service expensive. Ring tones not very loud and very limited. Can't answer simply by opening phone. Within 10 days couldn't call the phone because "all circuits are busy." She needed me to reboot the phone, but I live in a different county from my mom, and she is unable to handle tech. Since they couldn't resolve the problem without someone physically rebooting and setting things up, I told Greatcall to cancel the service. Major headaches in 10 days likely means there will be constant technical issues down the road. I need a very simple plan and service that my mother can use. I found Greatcall reps rude and argumentative. Really weren't interest in my needs, just wanted to sell the product. Their promotions led me to believe I could have a simple service for $15/month, but that won't happen. With activation fees, taxes, and other "fees" they are not a good deal at all.

Absolutely terrible! I was all ready to use this for my mom because they have a nice and easy to use smart phone for seniors. I was lied to about the service cost and when I went to set up the phone I found out the service was double of what I was quoted. I spoke to three different agents by the time I cancelled the order set up and waited to receive the shipping label to send back the device. After 24 hours I called again and another agent couldn’t even find my order. After about 15 minutes of waiting for him to find it, he tells me someone dropped the ball but he was able to find the order eventually and will email my shipping label. Still no label!!! Absolutely the worst bumbling fools to deal with! How can this happen?! I can’t imagine how a confused senior can possibly cut through their 💩. I would love to keep the phone but you cannot take this phone to any carrier. The phone is great! The company is a bunch of shady liars! Still no return label!😡 Update I got my label in the mail and they said once they got the phone return, I would be refunded. I returned the phone with a copy of my order/account number inside the package. They got their phone July 8 th and I NEVER got my money back. I will call today and again ask for my money. Terrible business/customer service. If they can’t handle a simple cancellation and return, how can you trust them with your business? Beware seniors! I called Lively/Great Call and gave them my information once again. The customer service agent took my information and escalated my claim and I was in fact FINALLY refunded promptly within 3 days. This does not change how I feel about this company, however in the end with diligence I was refunded my entire purchase price. I do not recommend this company since there was so much confusion in cost and costumer service isn’t alway on the same page although they ARE kind.