LivelyReviews of greatcall.com

I called to cancel this phone service when my father died. The woman said it was canceled. Still getting bills for service three months later. Called again and customer rep said she had canceled the service but could NOT send a confirmation email that service had been cancelled. I would only be able to get a confirmation via postal mail. What kind of company does this in 2022? Very unprofessional.

Worst customer service and tech support. This is supposed to be for seniors, yet new upgraded phone couldn't make calls nor receive them after the startup. Went through 2 tech, 1 actually got angry at me because she was asking what materials my house was built from, and that could be why calls could find server, yet the phone could make and recrive texts. I cancelled them, my elderly mother made the decision it wasn't worth the aggravation.

Bill paid on 5/23. Lively received payment on 5/26. Check cleared my bank on 5/31. Lively collections called on 6/7 to assertively demand immediate payment. No satisfaction trying to reach anyone in customer service who can explain this error.

The smartphones are not smart at all..... Customer service, when you first purchase a phone was just okay, a bit pushy. After that forget it don't try to get in touch with them. And once you order? Don't try to change it because you can't not even 15 minutes later. It's horrible customer service and horrible service regarding returns or trying to get in touch with someone or trying to get information. Do YOUR OWN research. Youre better off to buy a smartphone that's actually smart if you have a smartwatch or anything else....These phones do NOT work with wireless charging they do not work with health watches!!! Of course they don't tell you that.... I'm glad i did not officially make the switch. Now i have to wait 15 days for a return to sender package to be processed, an unopened brand new box return to sender! And now they want to charge me $10 stocking fee. What a joke. Do not recommend them. After much research I'm going with mint or visible service.

My mom had this service and never used her phone so we finally cancelled it, but they kept billing them and then sent it to collections when we didn’t pay it. Terrible predatory company. Also, terrible service in the first place. Avoid them.

One of the worst customer service experiences I have ever had. The representative at the activation Department was rude and condescending. Word of advice take your business elsewhere.

Do NOT deal with this company. Tech Support is non-existent. My Smart 3 inexplicably lost the dial pad so to call anyone I had to create a Contact for them. Twice I was told by the Customer Support Rep that a more experienced tech would return my call within 72 hours. Neither call came. Am replacing the phone and service provider. This is the worst Customer/Tech Support (???) I have ever received.

I was on the phone with customer service for 1 hour and 15 minutes. I bought the phone at Best Buy at the end of January 2022. I wanted a small phone for carrying around and running volunteer jobs. It took 3 tries to port my new phone to my 10 year old number. Then when it was ported I spent another month getting the service. All the while being charged $28.30. ( not $ 19.99 as advertised) ! So basically I have paid that amount plus connection service + the phone cost. I have made 4 phone calls on it in 2 months as it never seems to have service ! When I complained -- they told me they would give me a whopping $ 10 credit back !! I was also told that I could transfer my over 400 phone contacts over easily ! Short of poking every number and letter of my contacts in manually -- nothing has worked. This should take me days to get all my contacts back in this phone. I WOULD NEVER RECOMMEND THIS PRODUCT OR SERVICE TO ANYONE ! This may be the most disappointing technology experience I have had. I was mislead by Best Buy and the Lively Customer Service as I was told what appears to be untruths all along ! BE SMART go somewhere else !