LivelyLively (formerly GreatCall) is the leader in connected health for active aging. With health and safety solutions for older adults and their family caregivers, Lively’s innovative suite of easy-to-use mobile products and dedication to customer care helps aging consumers live more independent lives. Products and services include Jitterbug Flip and Jitterbug Smart phones, the Lively Mobile Plus medical alert device, plus health & safety services Urgent Response, Urgent Care and the caregiver Link app.
Lively (greatcall.com) has 327 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
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Internet & Software · San Francisco, California
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Showing 218 reviews with 1 star · Clear filters
Brenda T.
Lively don’t care about their customers. At 10:00am I e-mailed Lively on my I-pad to let them know that I couldn’t make or receive calls or text. Then I went to Kroger store to call them to let them know that I really needed my phone (waiting for my Dr text). Lively kept me on hold for 24 min., Twice but never answered. Now 9:30pm and I still can’t get in touch with Lively after 12 e-mails. POOR customer service, and their phones are junk.
Justine Cullen J.
I would give this zero stars if there was a way to add that! The worst phone in existance. I got this phone for my father as he was struggling to use his iPhone due to his age. I thought this would be a good solution. Wow, was I wrong. The interface is clunky and complicated to use and I consider myself good with technology as I use it for a living. I would not recommend this phone to anyone especially a senior.
crwattsyahoo.com
The service map generator that is used does not work very well! There should be a way to search for signal with a device at the location. The sell’s people were extremely helpful, the help people were extremely friendly and helpful, the return process is extremely aggravating. I’m not sure yet how much it will cost to test their product and return it. 🙃
MPenate
Bait and switch. Joined to get my senior citizen mom a low cost plan, as advertised at $19.99 a month - which is the $24.99 plan, but drops $5 off with autopay. But then ADDS 50% for "fees" and tried to tell us it was taxes. Her bill is $33 and change a month. NOT $19.99 as advertised. Customer service tried to say "you have to read the fine print". Buyer beware.
NP S.
My 84 year old godmother accidentally switched to a limited data plan. For SEVEN days of usage, they are charging her $1, 325.00 - almost $200 PER DAY and will not reverse the charge. Then the rep hung up on us. STAY AWAY!!!
Aster C.
Terrible website won't let me sign in to verify payment. Valid websites will give you an option to adjust ur password if u get it wrong. Lively does not.
DEBRA A.
RIGHT AWAY ONLINE IT WILL NOT TAKE MY PASSWORD. I OVERPAID MY BILL AND BECAUSE OUR USPS IS SO SLOW AND TERRIBLE THEY DIDN'T RECEIVE IT. I EXPLAINED THIS BUT 4 DAYS LATER LIVELY SHUT OFF MY SERVICE. THEY REFUSE TO GIVE BENIFIT OF DOUBT. YOU HAVE READ THE BAD REVIEWS, WISH I HADN'T GONE WITH THEM NOW.
Anne C.
My elderly mother has had a Lively phone for about 3 years. For the last 4 months her phone doesn't ring when she has an incoming call. She spoke to customer service and was told that they are aware of the problem and they are 'working on it'. This is unacceptable, she is missing calls, it is Lively's fault and no resolution in sight.