Great Basin Federal Credit UnionReviews of greatbasin.org

The employees are very helpful. The phone banker system is very frustrating.

Web site is easy to navigate with a number of helpful tools and up-to-date information. And I always receive outstanding customer service at the Sparks Crossing branch.

I was very pleased with the way Great Basin helped me when I had lost my debit card. When I explained the problem the manager was very quick to explain how it could be fixed very quickly and simply, without making me feel foolish for letting it happened. He then ask me just a few questions and right away he issued me a new debit card and asked if I needed cash for the day because it takes a few hours for the card to activate, thereby saving me embarrassment, in case I tried to use it to quickly. Great customer service again, thank you. Bill Warner

I'm very much appreciate your help. Best, Santiago

They are tootin' fruitin'

Wayback when this bank used to be great. However the response to Covid was atrocious. They close down the main lobby’s and made the banks drive-through only. Great plan except the local branch does not have a drive-through. Which means I got to spend a 40 minute round-trip driving anytime I wanted to go to my local branch. Furthermore they limited withdrawals and had no exceptions. In other words if I wanted to withdraw 10K in cash. It would take me five days and approximately three hours of driving. I understand that there has always been a withdrawal limit in place. However by calling ahead you were always able to withdraw whatever you wanted with 48 hours notice.

Please allow mail forwarding...banks do.

Always issues with ATM at branch also a HUGE negative the inability to add cards to Samsung Pay