Great Basin Federal Credit Union Reviews | Read Customer Reviews of greatbasin.org

Great Basin Federal Credit UnionReviews of greatbasin.org

4.6607 reviews
Credit & Debt Services
9770 S Virginia Street, Reno, Nevada

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Great Basin Federal Credit Union

About Great Basin Federal Credit Union

There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.

Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: greatbasin.org
Website: greatbasin.org
Category: Credit & Debt Services
Location: Reno, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Great Basin Federal Credit Union reviews

607 approved reviews, newest moderated first

Sharon R.
Aug 6, 2022
Had a savings for a long time in Reno…
Had a savings for a long time in Reno Nevada. Didn't go into the bank.ofyen but when I did its like they knew exactly who I was!
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customer J.
Aug 4, 2022
Setting up my account was easy and the…
Setting up my account was easy and the staff was tremendous offering tips and advice to help you financially down the road. Highly reccomend
Response from Great Basin Federal Credit UnionAug 4, 2022
Thank you so much for taking the time to let us know how the new account process went for you. I'm super happy to hear it was a great experience! Our staff genuinely LOVES to help our members - thank you for the opportunity.
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customer
Aug 3, 2022
Great experience
I have a great experience when I reached out to customer service. I have found the app and online portal to be very user-friendly
Response from Great Basin Federal Credit UnionAug 4, 2022
Thank you so much for taking the time to share your experience here! We appreciate your membership, and are stoked you find everything to be simple. Thank you!
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Bruce D.
Aug 2, 2022
The process for refinancing a vehicle…
The process for refinancing a vehicle when you move here from out of state is a nightmare. After almost 2 months of waiting and hours on the phone with gm financial and the Nevada DMV I took the DMV’s advise and went to a different credit union. Had my truck refinanced in less than a week
Response from Great Basin Federal Credit UnionAug 4, 2022
Hello there, Bruce. Thanks for taking the time to leave your feedback. We are sorry you had such a frustrating experience with your application process with us, and we are sorry we were not able to get what we needed from the DMV and dealership in order to complete your refinance. The intricacies of title work can be very tricky and daunting and we do wish it could have worked out and we could have gained your business. We are pleased you were able to get what you needed elsewhere. Please be well and thank you again for sharing your experience.
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customer
Jul 31, 2022
Approved for a car loan at 3.29%
Approved for a car loan at 3.29%. They are awesome!
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Lisa D.
Jul 11, 2022
refinancing my vehicle
refinancing my vehicle
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Nate L.
Jul 7, 2022
Banking app needs major improvements.
Kind and helpful staff, but the app for banking is terrible. Difficult to setup transfers, no access to zelle. Bummed because outside of this they are great!
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customer
Jul 6, 2022
Recently switched to Great Basin
I recently switched banks from BOA to. Great Basin in May and every time I come into your branch on McCarran the staff is friendly and very helpful. Very different from my experience at BOA. I'm so glad I switched banks!
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