Zaid
I ordered a mouse on March 29th
I ordered a mouse on March 29th. In connection with my order, I entered the wrong email. I contacted Gravastar the same day. Today is March 13th. I haven't heard anything from them and still haven't received my mouse. I have contacted them via email and their Instagram, but still no response. Overall, extremely poor service, and I would not recommend anyone to shop with them. Terrible company, and most likely a terrible mouse that I really regret buying. The joy of purchasing is no longer there. Terrible company.
Response from gravastar.comApr 15, 2024
Dear Zaid, I apologize for the inconvenience you've experienced with your recent order from GravaStar. I understand the frustration of not receiving timely responses and encountering difficulties with communication. Regarding the issue with the wrong email address provided at the time of order, I'm truly sorry for any confusion or complications this has caused. I'd like to assure you that we are committed to resolving this matter promptly and ensuring you receive the product you ordered. To expedite the resolution process, could you please provide me with your correct email address and order details, [email protected]? This will allow us to locate your order and address the issue effectively. Additionally, I understand your disappointment with the overall experience and the concern about the quality of the product. We take customer feedback seriously, and I assure you that your concerns will be addressed thoroughly. Once again, I apologize for the inconvenience and frustration you've experienced. Rest assured, we are committed to rectifying this situation and restoring your confidence in our brand. Thank you for bringing this matter to our attention, and I look forward to assisting you further. Best regards, GravaStar Team