gravastar.comReviews of gravastar.com

Response from gravastar.comFeb 7, 2025

Hi Sid, Thank you for reaching out. I completely understand why you are feeling anxious, especially when there has been a lack of updates regarding your order. Please know that we take these matters very seriously and are committed to resolving this as quickly as possible. I’ve personally escalated your issue to our logistics team to ensure that your order for the GravaStar X Pro mouse is dispatched immediately. I will also investigate why the tracking information hasn’t been updated as it should have been. To assist further, I kindly ask you to provide any additional tracking information or confirmation you might have received. In the meantime, I will continue to monitor the situation closely and keep you updated on the progress. Your order is important to us, and we want to ensure you receive your product or a satisfactory resolution as soon as possible. I deeply regret the inconvenience you’ve faced, and I will personally ensure that your concern is addressed promptly. Thank you for your patience and understanding. I will be in touch with you within the next 24 hours with a concrete update. Best regards, GravaStar

Response from gravastar.comFeb 7, 2025

Hi Niko, First and foremost, I want to sincerely apologize for the trouble you've encountered with your Gravastar M1 Pro and for the unacceptable delay in our response to your concerns. I understand your frustration, and I completely agree that it should never take two weeks to resolve an issue, especially when it involves a gift that was meant to be enjoyed. We regret that your experience has been anything but that. I truly apologize for the inconvenience and lack of follow-through you’ve encountered with both the support emails and our promise of assistance. I’ve escalated your case to our support team, and I’m personally ensuring that your order is prioritized. We will immediately process a replacement or refund, depending on your preference. You will receive a tracking number and any necessary documentation without further delay. Please feel free to let me know if you prefer a replacement or a full refund, and I will make sure that it is handled swiftly. I will also be reaching out to you directly with an update within 24 hours. We value your feedback, as it helps us improve, and I am sorry that your experience didn’t reflect the level of service we strive to deliver. Thank you for bringing this to our attention, and I will make sure we resolve it for you. Best regards, GravaStar

Response from gravastar.comJan 20, 2025

Dear Welle, Thank you for bringing this to our attention, and I deeply apologize for the distress caused by this situation. I want to assure you that we take cases like this very seriously. To resolve this matter as quickly as possible, we will contact PostNord to investigate the issue. In the meantime, could you please provide us with: 1. Your order number (if not already included). 2. Any tracking information you have. 3. Any additional details or photos shared by PostNord regarding the condition of the package. Once we have these details, we will expedite a solution—whether that means reshipping your Mercury K1 keyboard or processing a refund. I will personally ensure you receive updates as we work through this. I deeply regret the inconvenience this has caused and appreciate your patience as we sort this out. Please rest assured we are here to make this right for you. Best regards, GravaStar Team

Response from gravastar.comJan 20, 2025

Hi Michael, As there are pre-order items in your order, we will have the orders ship out once the stock arrived. Thank you for your understanding and patience. Best, GravaStar Team

Response from gravastar.comFeb 7, 2025

Hi William, Our K1 Pro Cyberpunk has been never sell in stock, all of them are pre-order because of the limited supply and production. The info is in the product description. But anyway, we are not here to say anyone is right or wrong. Please do know that we honor all the business and orders we do. Please let us know what do you want us to do with your order. Thanks. GravaStar

Response from gravastar.comFeb 7, 2025

Hi Joshua, Thank you for reaching out and we apologize for the delay on your order. Just checked your order, it has been shipped and delivered. Please let me know if you still want to place any other order. Right now, most of the items are in stock. We can process the order faster than before. Thank you for your understanding. GravaStar

Response from gravastar.comFeb 7, 2025

Hi Alex, I sincerely apologize for the inconvenience caused by the unexpected cancellation of your order for the M1 mouse and K1 keyboard. I completely understand your frustration, especially when you weren’t informed about the reason behind the cancellation. This is certainly not the experience we want for our customers. Can you let me know your order number? The automotive cancelation is due to the high risk order. Pls let me know the order number so I can check what's the reason for the cancel. We value your trust and would love the opportunity to make this right. Best regards, GravaStar