gravastar.comReviews of gravastar.com

I am currently awaiting the dispatch of my order and have yet to receive any responses to my inquiries regarding its delivery time. A lesson I've learned from customer service is the critical importance of maintaining customer communication. Please provide us with updates on the status of our order or, if it is a pre-order, inform us of this prior to our purchase. Update: I've been told my order will ship tomorrow so I will confirm this here if it does thanks. Also if you can message me directly showing me where it states my order is a pre order because it says no such thing as I have done a search for those words during the order process and nothing comes up. Thanks Update: Following the package's arrival, I've conducted a thorough assessment of the mouse, and its aesthetic design is exceptional. GravaStar's commitment to visually striking product design is evident. I'm revising my rating to a 4 out of 5, contingent upon improved communication. Customer satisfaction hinges on not just the final product but consistent and timely updates regarding order status, mitigating the impact of customer dissatisfaction. I will most likely order again in the future.

Looks Good, But Functions Poorly I recently purchased one of their chargers. Upon receiving it, I noticed that one of the USB-C ports wasn’t working. I contacted customer service, and they offered a partial refund, as the remaining two ports were still functional. However, after a couple of weeks, the USB-A port also stopped working. I sent a video of the issue five days ago, but despite multiple follow-ups, I haven’t received any response. This lack of support is quite frustrating, making me question the reliability of their products.

We like the keyboard and fast service was amazing.

Worst customer support. Didn't get my order. I got scammed and now fighting to get a refund

Great seller. Easy navigation and purchase transaction online. Fast shipping. Item arrived promptly and was packaged well. Item is as described and pictured online. Happy with the quality and purchase price. Thank you.

I wish I could buy 1 of everything! After years of pining after gravastar gear, i finally pulled the trigger on a few things this year, the most recent being this Cyberpunk special edition keyboard. I've been a mac guy for close to 20 years, and this is my first mechanical keyboard in about that long. I'm absolutely blown away by the build quality; it's got some heft to it, and the metal bits feel organic in a really cool way. I love the way the keys feel to my fingers, and it's just the right amount of clicky-clacky. If i had one complaint, it's that my keyboard arrived with no manual, so had to go hunt online for one to understand how all the options work, but other thank that, I can't recommend this keyboard enough!

I received my package In a timely manner and everything was great except I was missing one mouse. I informed them and still have not received any info back on my missing item. My son was understandable upset and unfortunately no longer even wants it because it has been so long. I felt to even get my money back for the missing item I will have to go through my actual credit card. The merchandise was good quality bit customer service is another thing.

Mercury K1 Pro Special Edition - Cyberpunk It took 20 days to receive, but it was absolutely worth the wait! This keyboard is unique, with an amazing design, top-notch quality, and exceptional materials. The futuristic style gives it a very professional feel. However, customer service was not very responsive to my emails. They did eventually get back to me with a shipment update, but it took some time. Overall, I highly recommend this keyboard—100%! I’ll definitely be buying more products from them in the future. Hopefully, the shipping won't take as long next time.