gravastar.com Reviews | Read Customer Reviews of gravastar.com

gravastar.com Reviews | Read Customer Reviews of gravastar.com

gravastar.com reviews

740 approved reviews, newest moderated first

Bryant F.
Aug 31, 2025
I love my new GPU yall did so amazing…
I love my new GPU yall did so amazing on the gravastar nova 9070xt it looks amazing in my pc. And my keyboard and mouse are so amazing yall make such great products.
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Alvaro
Aug 29, 2025
Everything went well really good…
Everything went well really good quality for the price you pay worth it 10/10
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Kevin T.
Aug 29, 2025
Mercury X Pro Mouse Battery Defect, and Gravastar has the worst customer support I've ever seen
The Gravastar MercuryX Pro mouse that I ordered has a defective battery and will not charge. I contacted customer support, but they refuse to replace the product. They are only asking me to make videos that have nothing to do with the defect. It seems as if they are just buying time or hoping I'll give up and keep the defective product. This is the first and last time I will order from Gravastar. It is the worst service I have ever experienced with a defective product.
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Anthony G.
Aug 26, 2025
Got to delivered pretty quick less than…
Got to delivered pretty quick less than a week since I ordered it in a Friday lol, but the guy is nice the box game a little squished but I don't really care about the box. I'd buy again
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Jason T H.
Aug 25, 2025
The keyboard I bought will not work…
The keyboard I bought will not work with my system, due to Gameinput service shutting my PC down. I contacted support and tried what they suggested, still doesn't work. I asked for a refund, Instead of having somewhat decent customer service and giving me a refund they want me to go through all the steps they suggested again and film it. The keyboard is great, their customer service is horrible! Update 9/8 So they asked me to contact them again to try and make it right. After about 6 emails back and forth they want me to do the same thing for a 4th time and make a video before they will do anything. DO NOT BUY from this company.
Response from gravastar.comAug 27, 2025
Hi Jason, We’re truly sorry to hear about the difficulties you’ve experienced with your keyboard and with our support process. We completely understand how frustrating it must be when your product isn’t working as expected, and we apologize if our troubleshooting steps felt repetitive. Our intention in requesting a video was not to cause you extra stress, but to better understand the issue so we can resolve it quickly and ensure the best solution for you. We’d love to make this right. Please reach out to us again at [email protected] with your case number, and we’ll review your request immediately to find a resolution that works for you. Thank you for your feedback—it helps us improve both our products and our service. – The GravaStar Team
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shane C.
Aug 25, 2025
This company strings you along for a…
This company strings you along for a week before it takes care of anything still hasn't taken care of anything. Trying to get a return label in return, a mouse that hasn't been opened. I took a picture of it and showed them the labels were not broke and they said, oh, it looked like it's been open. Did you use it? I said, no still waiting on the label. This company's customer service Is the worst ever do not buy from this company
Response from gravastar.comAug 27, 2025
Hi, We’re very sorry to hear about your experience and the delay in getting your return processed. We completely understand how frustrating it is when you feel you’ve been waiting too long without resolution. Our team requests product photos to verify return conditions, but we sincerely apologize if this came across as doubting your honesty—that was never our intention. We want to get this sorted for you as quickly as possible. Please reach out to us again at [email protected] with your case number so we can prioritize your return and issue the label right away. Your feedback is important, and we’ll use it to improve how we handle returns and communication moving forward. – The GravaStar Team
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Giuliano
Aug 25, 2025
Perfect 🥇✨
Perfect, 100% Amazing ✅
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Will
Aug 25, 2025
it is a very good keyboard
it is a very good keyboard, good quality, feels good, only thing wrong was the box it came in was a little damaged but it was good
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