gravastar.comReviews of gravastar.com

Response from gravastar.comOct 6, 2025

Dear Etienne, We’re truly sorry to hear about your concern and appreciate you bringing this to our attention. Please rest assured that all GravaStar products, including our keyboards, are 100% free of trojans, spyware, or any malicious software. We take data security and user privacy extremely seriously — every product goes through rigorous quality and safety checks before shipment, and our firmware and drivers are verified and digitally signed. If you experienced any unusual system behavior, we’d like to help you investigate and resolve it right away. Could you please reach out to us directly at [email protected] with your order number and details about what you encountered? Our technical team will look into it immediately and guide you through a safe diagnostic process. We truly value you as our customer and want to ensure your full confidence in our products. Thank you for giving us the opportunity to make this right. - GravaStar Service Team

Response from gravastar.comOct 6, 2025

Dear John, We’re truly sorry to hear about your experience. Please allow us to clarify the situation to avoid any misunderstanding. After receiving your message, our team offered a discount solution as a gesture of goodwill when you mentioned the product value exceeded your budget. However, since you preferred to return the item, we followed our standard return process, which requires photos of the unopened product seal for verification and a smooth refund. Unfortunately, the item you received had already been opened, so we needed to confirm its condition before proceeding. When you later mentioned that the keyboard was not working, our support team immediately requested more details to help you troubleshoot the issue, but we didn’t receive a reply before the end of the working day — and we sincerely apologize if that delay caused any frustration. We’d really like to resolve this for you properly. Could you please reach out again to [email protected] with your order number? Our team will contact you again as well. We truly value every customer and appreciate the chance to make things right. Best regards, - GravaStar Service Team