Sean M.
Product itself is great
Product itself is great, awesome looking keyboard and sounds great. Love the software as well. The 3rd party shipping service was not very enjoyable, no estimated time for arrival. Packaging was great though.

GravaStar was born from the founder Yong’s vision to create a futuristic, cyberpunk world fusing sci-fi with hi-fi. The brand was established to merge mecha, metal, and technology in everyday products. GravaStar is a team of designers, engineers, gamers, music fans, explorers, and other visionaries, working together to achieve one common goal - to build products and sound experiences that you can’t get anywhere else and that go beyond your wildest fantasies.
gravastar.com (gravastar.com) has 740 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing740 approved reviews, newest moderated first
Sean M.
Product itself is great, awesome looking keyboard and sounds great. Love the software as well. The 3rd party shipping service was not very enjoyable, no estimated time for arrival. Packaging was great though.
Patrick
Quality and quick delivery!
Tarik S.
Absolutely love the design. It looks even better in person. I wish You guys made computer cases in this style!
Donald A.
Edit: Customer service is abhorrent. I shouldn't have to contact a company 9 times to get a professional response that is not one sentence, with no formalities and a screenshot of tracking. Completely unacceptable. Gravastar uses a shipping company (uni uni) who does not provide tracking status until it is at a warehouse near you preparing to be delivered. This is unlike USPS, UPS, FedEx, DHL, Amazon and onTrac. Product is great, but company needs some major help with communication skills and understanding the practices of the company they choose to do business with.
Response from gravastar.comMar 23, 2026
Hi Donald, We’re truly sorry for the experience you’ve had — this is not the level of service we aim to provide. From your description, it’s clear that something has gone wrong in the shipping process, and you’re absolutely right to expect a proper investigation instead of repeated tracking screenshots. We sincerely apologize for the frustration caused by the lack of clear support so far. We are now escalating your case internally to our logistics team to conduct a full investigation with the carrier. In situations like this, we will not leave our customers without a resolution — if the shipment cannot be confirmed or recovered, we will arrange a replacement or a full refund for you. Please contact us directly at **[email protected]** with your order number and mention this review so we can prioritize your case immediately. Thank you for bringing this to our attention — we appreciate the opportunity to make this right. Best regards, GravaStar Support Team
Fernando Navarro J.
The products work great as described , The company hopefully backs their products with a great warranty for years to come . I highly recommend gravastar to any gamers out there , watch out logitech & razer cuz Gravastar is here to stay .
Zaine S.
All their products are top notch quality and design. Have not had a single bad experience. Their customer service is very helpful too
indoraptor
Shipping slow and takes very long I have been waiting more then half a month with no delivery still dont have my product
Toby C.
W Gravastar