Kimberly
Damaged Order
My order was damaged and they immediately emailed me back with a resolution. I appreciate that they are sending me a replacement for the damaged box of wine.

Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down.We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments.But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones.We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program.Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Gratsi Wine (gratsi.com) has 708 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Kimberly
My order was damaged and they immediately emailed me back with a resolution. I appreciate that they are sending me a replacement for the damaged box of wine.
Tyler H.
Very fast, and the exact response I was hoping for. Also, Peter was friendly in his response.
Don E.
In anticipation of receiving my first box of wine, I asked the company how long the wine will remain fresh before I open it to drink. Their email reply was almost immediate and thorough. That alone temps me to buy again - although I will taste the wine first. I strongly suspect I will be a long term customer.
Sherry S.
Gratsi is not only a great product, but also have the best customer service I have ever encountered. Would recommend highly to everyone.
Carline
I really like all the gratsi wines. I'm cancelling only because I had no control of my adult children consuming them really fast.
SS
Gratsi is a great wine, and I wanted to buy a small gift for a friend whose birthday is coming up. I forgot to put a note when I was ordering and immediately sent an email and they responded within minutes - they were able to add my note to the gift. Great Job - so appreciated. Thank you!
DAVID F.
Kendra was great got back with me right away thank you
Judith W.
They get right back to you if you have a question or concerns. Great wine, great price! Everyone should try it!!