Kathy C.
Great customer service
The customer service for this company is excellent! They are very helpful & stand behind their product!

Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down.We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments.But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones.We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program.Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Gratsi Wine (gratsi.com) has 708 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Kathy C.
The customer service for this company is excellent! They are very helpful & stand behind their product!
Melanie D.
Great. Easy to get customer support. Great response time.
Mlanks
Gratsi makes it so easy to update your order! They are very helpful!
Janet P.
Great customer service!!! Love the red wine!
Emily T.
The only thing better than Gratsi wine is their customer service.
Gary
Beside the long delay in shipping, the wine taste wasn’t up to our liking because it was light, watery as well as vinegary. I ordered two reds and one white and they just sitting here since the delivery and we taste them. I’ve had better wines
Response from Gratsi WineMar 30, 2026
Thank you for sharing your feedback. Gratsi proudly stands behind a 100% Happiness Guarantee. If a wine isn’t to your liking, customers simply need to reach out to our support team within 60 days of purchase, and we’re happy to make it right with a full refund or replacement. Our support email is listed in multiple places such as on our website, in your order confirmations, and in all of your shipment communications. We also reached out to you directly through Trustpilot requesting a bit more information so we could look into this and help resolve it, but unfortunately never received a response from you. We’re always glad to step in and fix situations like this when customers contact us. Without a reply to our outreach, we haven’t had the opportunity to investigate or make this right. Our team is still here and happy to help at [email protected]
MARTY H.
I have had occasion to interact with several people at Gratsi wine and that has been a great experience. The whole team are united in providing excellent customer service. In recent months I have tried to stop ordering from companies with which I am not familiar because of bad experiences so this has been a happy surprise. I enjoy the red and am looking forward to trying the rose on order next. I do reccommend Gratsi!
Lynn Benson M.
We absolutely love this company, their wine and most definitely their customer service! Gratsi!