DONNA
I was never notified about my delivery
I was never notified about my delivery. I missed a very important holiday plan because I did not get notice of when I would receive my order.

Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down.We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments.But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones.We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program.Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Gratsi Wine (gratsi.com) has 708 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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DONNA
I was never notified about my delivery. I missed a very important holiday plan because I did not get notice of when I would receive my order.
Audrey W.
Gratzi Customer Support was exceptional. The response to my inquiry, and all further communications was prompt and thorough. They also offered me 2 options to resolve my concern, and both were reasonable and offered value. Problem solved all within an hour (max). I couldn't be more pleased. Above and Beyond! Well done, Gratzi Customer Support!!
John C.
Exited to get my wine and the customer service is on point..... Grazie mille
Frances
THE BEST !! Customer service is superb!! They answer right away and are so helpful !
Carol S.
Great wine and excellent customer service!! I highly recommend
Jessica
Prompt and friendly response as well as addressing the issue.
Robin P.
Customer serVice dept made my experience great. thanks for the kind assistance
helene S.
Quick and responsive. Wonderful experience