Gratsi WineReviews of gratsi.com

They are always very understanding and have great Customer service! The orders are always correct, and delivery is very good. Always on time! Easy to track.

Due to travel I was encountering delivery challenges. Gratsi walked me through options and facilitated an acceptable solution for me. Communication was very prompt & polite. Thank you!! Lisa

Great Wine and phenomenal customer service. I sent a message to the help center to modify my order and was replied to in ten minutes. So pleased!

I originally contacted Customer Service that they had my wrong street number my street correct address is 216 Eastwood Avenue Customer Service rep assured me that the old number the wrong number that they put down 222 would be removed and I would be delivered my wine to the correct address alas it did not happen and it got sent to my next-door neighbor. I was not a happy camper.

Fast answer! My memory was incorrect, but you steered me in the right direction. Thank you. Also, I appreciate the improved spigot. It is much easier for me to open and pour. Excellent customer service. Good job informing me that the delivery is scheduled.

Wow, received email immediately from a REAL person, I think, about a question I had. Hoping wine as good as the customer service so far. Peter is who helped me.

Wine was very good. Delivery was exceptional. Unfortunately, I can’t afford it. Sorry.

I reached out via email with regard to an upcoming shipment. Now, I am truly assuming that Sweetzhel at Customer Service at Gratsi is a person, not AI, however, the response time was incredible and tailored to my request and needs. This Customer service representative should be commended for their helpfulness, response time, understanding of the situation and overall pleasant experience. I have become a happy Gratsi customer and happier based on this interaction.