Gratsi WineReviews of gratsi.com

WEB IS VERY DIFFICULT I NEED TO TALK TO A REAL PERSON IHAVE BEEN OVERCHARDED 111'00 6-20-26 TWICE AND AGAIN6-21-26.LV YOU RED WINE BUT VERY FRUSTRATED PAT 480-532-0327.

While I like the sparkling The rest of my order 2 boxes was sent to Michael’s I paid on June 11th and on June 24th only because I sent an email to customer service did I find out where my package is I will be canceling my subscription based on that and I had to pay full price for wine for the days my order was not delivered

I had a problem with the spout breaking upon opening the box. When I reported the problem with pictures, the response was very quick to replace or refund. Love the wine. Customer service is great. Box needs improvement but I’ll still be a customer.

No fault of Gratsi, but, the boxes were damaged in transit. They understood and replaced them immediately.

Great wine of course, but wonderful customer service too! Always prompt in answering questions.

Getting to speak with a human is impossible. It's all automated crap. From trying to find my missing order, to eventually cancelling. Terrible customer service.

Quick to respond to my emails and answer my questions! This has been a great experience as this is my first order!

Customer service (Elaine) was very responsive and helpful as they quickly resolved a shipping issue I had. It was easily one of the easiest/best customer service experiences I've had recently.