Joe S.
I spent 175.00 and received Minnie size…
I spent 175.00 and received Minnie size boxes and bottles, unacceptable...

Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down.We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments.But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones.We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program.Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Gratsi Wine (gratsi.com) has 708 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Joe S.
I spent 175.00 and received Minnie size boxes and bottles, unacceptable...
Donna G.
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could ever get better than this..,,and the most important thing, their wine is as great as their service! I am one happy customer!!
customer
The quick response to my email and correcting someone else’s mistake (UPS)
Melody
I had an issue with being charged a small fee for having the delivery forwarded to my local UPS store because I didn't know if I would be home to sign for the order. I contacted them and received a response within 24 hours. They refunded the money without question and were very kind about it.
Cheryl P.
I received a quick response to my concern followed by solutions I could consider to resolve the delivery issue. Everything was handled quickly and professionally. While at first I was concerned the process was very convoluted and inconvenient, the solution was quickly resolved by Gratsi and I look forward to receiving my first order!
CQ
Great customer service!
Response from Gratsi WineMay 21, 2026
Thank you for the 5 stars and for the sweet shoutout! We love hearing that our team helped make your experience a great one. We’re big believers that amazing wine and amazing customer care should always go hand in hand. Thanks for being part of the Gratsi family, we’re so happy to have you here! 🍷✨
Lari
Delivery was great and wine also. And customer service. Thanks for good service and wine Lari
Response from Gratsi WineMay 21, 2026
Thank you so much for the 5 stars and for sharing the love, Lari! We’re thrilled to hear the delivery, wine, and customer service all hit the mark. Nothing makes us happier than knowing you had a great experience from start to finish. We truly appreciate your support and can’t wait to keep the good wine coming your way! 🍷✨LiveSlow, Gratsi!
Dorothy R.
Quick response to my question.
Response from Gratsi WineMay 21, 2026
Dorothy, thank you for the 5 stars! We’re so happy we could get your question answered quickly. Providing helpful support and making things easy is always our goal. We appreciate you being part of the Gratsi family! 🍷✨