Gratsi WineReviews of gratsi.com

Response from Gratsi WineSep 22, 2026

Thank you so much for the amazing review! 🥂 We’re thrilled to hear you loved the wine, the convenience, and your experience with our Customer Support team. We put a lot of love into making Gratsi easy, delicious, and genuinely enjoyable from order to delivery, so hearing that the whole experience hit the mark means a lot to us. Cheers! ❤️

Response from Gratsi WineSep 22, 2026

We’re sorry Gratsi wasn’t your glass of wine! We know that taste is incredibly subjective, and even a wine loved by many isn’t going to be everyone’s favorite. That said, we’re incredibly proud that Gratsi was voted the #1 Best Boxed Wine in the USA TODAY Best Readers’ Choice Awards for two consecutive years, in 2025 and 2026. We make Gratsi with a focus on a clean, natural approach to winemaking, but ultimately, what someone enjoys in a wine comes down to personal preference. We appreciate you giving us a try, even if our wine still isn’t for you!

Response from Gratsi WineSep 22, 2026

Thank you so much for the kind words! 🥂 We’re so glad our team has been able to be there whenever you have a question. Quick, helpful support is something we really value, so it means a lot to hear that it’s made a difference. Cheers! ❤️

Response from Gratsi WineSep 22, 2026

Hi there Kate, we’re sorry to hear you were surprised by the subscription renewal. We understand how frustrating an unexpected renewal can feel, but we do want to point out how clearly our subscription option is presented throughout the purchase process. Every product page clearly provides two separate purchase options: “Buy it once” at the one-time purchase price, or “Subscribe and save 10%” at the discounted subscription price. Directly below that, we explain the subscription benefits, including 10% off every order, free shipping, free gifts, and “no commitment, cancel anytime.” Customers can also select their preferred renewal frequency before subscribing. If the subscription option is selected, the add-to-cart button specifically says “Subscribe,” so the purchase type is clear before the order is submitted. The subscription is also clearly disclosed again at checkout. In bold print under the order total, the checkout states that the order has a recurring charge. Before clicking “Pay Now,” customers are also shown a disclaimer stating that the cart contains an automatically renewing subscription and that, by clicking Pay Now, they expressly agree to be automatically charged the recurring amount shown in the cart, plus applicable taxes, until the subscription ends or is canceled. The order confirmation email also identifies the purchase as a subscription and provides the date of the next renewal. Customers receive another email four days before each renewal as a reminder and an opportunity to make changes or cancel. We also make subscription management readily accessible. Customers can log in through the “Already a subscriber? Manage your subscription” link on our website using a secure one-time code sent to the email associated with the account. Our Customer Support team is available 7 days a week at [email protected] to help manage, pause, or cancel a subscription. We’re sorry this was not the experience you expected, but we have made a significant effort to clearly distinguish one-time purchases from subscriptions at the product page, cart, checkout, order confirmation, and renewal stages. We would still be happy to review your specific order and help resolve any outstanding concerns if you reach out to our team.

Response from Gratsi WineSep 22, 2026

Now THIS is the kind of review we love to see! 🥂 Great wine AND great customer service? We’ll raise a glass to that! 🍷 Thanks so much for the love. We’re thrilled you’re enjoying the wine and that our team has been able to make the experience even better. Cheers to you! ❤️

Response from Gratsi WineSep 22, 2026

Hi there, we’re sorry to hear you feel you didn’t receive the help you needed. We take feedback like this seriously and would genuinely like the opportunity to understand what happened. At the time of responding to this review, we have not been able to locate an order or customer account associated with the information provided. We also reached out to you directly through Trustpilot to request additional information so we could investigate your situation, but we have not received a response. We’re always happy to help resolve an issue, but without an order number, email address, or additional details, we’re unfortunately unable to identify the situation you’re referring to or determine what went wrong. If you’re willing to provide those details, please reach back out to us. We’d still be happy to look into this and help however we can.

Response from Gratsi WineSep 22, 2026

Thank you so much for the kind words! 🥂 We’re so happy to hear you’ve had such a great experience with both Gratsi and our Customer Support team! We’re so glad to have you with us for the long haul. Cheers! 🍷❤️

Response from Gratsi WineSep 22, 2026

Thank you so much for the kind review! ❤️ We’re thrilled to hear you enjoyed the red wine and that our team could make the cancellation process easy and stress free. We completely understand that sometimes life happens and a subscription just isn’t the right fit at the moment. We’re grateful you gave Gratsi a try, and whenever the time is right, we’ll be happy to have you back. Cheers! 🥂