Grand Home FurnishingsReviews of grandhomefurnishings.com

We ordered a reclining couch and a recliner from Grand in December of 2021. We also bought the extended warranty. The couch broke prior to a year being up. Grand literally told us if we had just came in 2 days sooner, they would have replaced the couch. We then contacted the warranty company, since we had the Platinum Plan. Our first contact was in December 2022. A technician FINALLY came out in February 2022 and stated they expect the recliners to fail after 2 years. Regardless, after the technician contact, we did not hear back from anyone. We called and called until THIS December, 2023, we were told they cancelled our claim. Long story short, after not being able to stand broken furniture in my living room, they offered to pro-rate our insurance... from a WHOLE YEAR AFTER OUR CLAIM!! We have a broken couch, 2 more months till parts could arrive, and no satisfaction. (redaction of the comment about the insurance and quality of product) UPDATE: An associate reached out to me this morning (12/14/2023) and stated they would correct our situation by giving us a store credit for the amount of the couch if I would update the review. After talking to a supervisor from the insurance company and an associate from Grand Home Furnishings corporate on 12/12/2023, who stated I voided my warranty and they were doing no more to help my situation, the person from Grand who called today stated she wanted to make it right. We do appreciate the associate who called today who helped us after falling though numerous cracks. Even though I redacted my comment on the insurance they sale, I will state we did not get anything but frustration from the insurance. I cannot and will not state anything positive about our experience with the Platinum Plan.

Ordered a mattress and frame. Was told 2 week delivery. Mattress delivered after 6 weeks. Was told delivery was delayed due to the mattress warehouse closing for a week to celebrate 4th of July. We showed up at the store to question the continued delay (before delivery) and were told the mattress showed up 3 days ago but the employee didn’t get a chance to get on their computer for those 3 days to let us know. Mattress was then delivered without frame. We were told the frame order was on a second sheet of paper stapled to the first and never ordered. Staff appears incompetent.

Hi My name is Terri,I've been shopping at Grand for years.You have a young lady working at your store on Littlecreek rd Her name is Techera Hatcher.We had such a great experience with her.She multi-task very well.Her customer service is exceptional.She made us feel like she had time to listen to our concerns,and that's hard to find going into some other bussiness.She had to answer the phone a couple of times to help incoming callers,and she was very professional.I think a lot of people in customer service could take a lot pointers from this young lady,anyway Iwill refer alot of my friends,and family to Grend Furniture on Littlecreek rd just so they can get the same positive experience that I did.

We purchased a sofa and accent chair from the Grand Home Furnishings store located in Waynesboro, VA on 10/23/2022. We paid for the purchase at that time. The delivery was scheduled for 10/31/2022. The furniture was delivered on 10/31/2022. However, two of the legs on the sofa were damaged. I contacted the Waynesboro store that same day. I was informed that an exchange would be made shortly thereafter. After waiting several weeks, I contacted the Waynesboro store. I was informed the delivery was scheduled for 12/08/2022. I informed the representative that a renovation of our home had recently been completed and that we needed the sofa. The representative told me the delivery could not be scheduled any sooner. I then called the home office of Grand Home Furnishings and spoke with a representative about the issue. She informed me the same and had a do not care attitude. Several months before this purchase, we bought a sofa, love seat, bed, mattress, chest with drawers and a dresser from the Waynesboro store. We will never purchase anything else from Grand Home Furnishings. They were eager to make the sale. They could not have cared any less after the sale.

Purchased a Beautyrest X-class hybrid. Salesman Mike was very friendly and knowledgeable, no pressure. The mattress was firmer than preferred, so we invoked the comfort exchange guarantee and they honored this without drama. Manager Jennifer was very helpful with this. The new Beautyrest KX plush mattress is amazing! Grand promptly sent a service rep for a small defect where two of the fabric handles attach to the mattress (manufacturing problem, not Grand's fault), and we expect a satisfactory resolution. I like keeping my business local and recommend Grand because of their friendliness, responsiveness, and commitment to customer service.

Jake and our salesman was very polite and helpful throughout our visit today. I highly recommend Grand Furniture in Martinsburg. The girls behind the counter very personable as everyone in the store all the way to the gentleman that helped load our chair. Thank you everyone at Grand Furniture

Awesome Store! Awesome Folks! Awesome Deals!

Purchased a mattress from Grand Home Furnishings; Kingsport, Tn. The cash transaction and warranty and delivery were perfect. The mattress was found to be showing unusual sagging whereby a trip to the store resulted in the sales person ( Judith ) informing me of there being no warranty on a five year old product but would gladly sell me a top of the line mattress set on the spot. Reality check ! The next day, I did an internet search and spoke with a Sealy Company Customer Service person; informing me of the product having a full 10 year warranty and their willingness to replace the mattress for 'free." The furniture store was my next stop; where they were informed of my findings; they were upset and started a back-and-forth go round with Sealy where their attitude has now become, "Don't come into the store or call us or we'll call the authorities." This noted, the store is obviously caught in a serious case of Breach of Contract and Criminal Fraud, the latter being a Felony. The store now appears to be staffed by the Mgr. and one other; where they once had a dozen employees with the entire store looking as if they could close their doors in the next day or shortly thereafter. Avoid this place as there is no excuse for throwing good money into this lost cause and soon-to-close place.