Grand Design RVReviews of granddesignrv.com

In the process of having our FOURTH GE air conditioning unit replaced in less than two years. FOUR! And we are not full timers. New Grand Design camper, but we are now scared to plan a trip in the summer just because you can't count on the GE AC working. How stupid is that. I will never buy another RV with a GE air conditioning unit. We like to camp, not go to the shop for repairs. DO NOT buy this product or anything with the GE brand on it. Sad. GE used to be a reliable name.

Had the grand design for about 2 weeks sent it back to lazysdays for a few little problems and 3 weeks later still not fixed grand design blams lazydays and lazydays blam grand design dont know who is at fault but this has been the worst repair experience i have ever had i would recommend not buying grand design or from lazysdays.

This is my second GD RV and first fifth wheel. We are long time campers and I have never had a bad experience when dealing with the mfg’s until now. Our 2023 GD 260RD is inverter prepped so I installed a 2000W Renogy inverter w/auto internal transfer switch. Unless it’s powered up 100% of the time the bathroom gfi will stay energized. Turn the inverter off the gfi trips. Called GD CS and they would not give me any info or allow me to ask a single question with a Tech. I was told to reach out to a dealer so I called Whitehorse RV in NJ where I bought the RV. The man answering the phone was beyond unprofessional, spoke in one word responses and said he could not help me or could anyone else as no one was available. I asked could he have someone at least call me back to answer one question and he simply responded there was no!! A Tech named Kevin who did speak with me after I called back to complain about the first man I spoke with. Kevin attempted to help resolve the issue but was unsuccessful. But he listened and at least tried, that’s all I wanted someone to do. I hope GD reads this because your policy contributed to the ridiculous customer service issue. You couldn’t answer one question? When installing an inverter is it required to keep it powered up 100% of the time or is there a real problem? That question doesn’t violate your liability rule. Why can’t we get a wiring diagram of the model RV we have? What’s wrong with having a Hold Harmless Agreement? Whitehorse RV — you need to seriously retrain some of your staff in dealing with customers who have helped keep your doors open.

I bought a grand design Picked up in November 2023 refrigerator went out in DEC 2024 after SEVERAL trips back to the dealer I received a fridge in July 24, The twelve volt refrigerator Furrion is out. I lost over 2,800 in insulin medicine the first time several hundred dollars in groceries. this is ridiculous NEED HELP with this matter immediately.

Our experience was not good. We bought a 2021 grand design solitude fifth wheel and we’ve had nothing but trouble with it. First time we ever wanted to use the air conditioner it didn’t work. They did replace that under warranty and that the only thing they did replace. We had to fix the outside seam close to the hitch. We’ve had so many water leaks that we can’t even count. Leaks at the outside water hose, hot water tank, shower tub drain, the satellite on the roof causing it to leak inside. We are still working on the leaks to this day. The awning was so loose that it was ready to fall off. We thought this was supposed to be a good product but we found out differently.

They'll make you as the consumer, jump through hoops to fix the problems with their units. Calling any idea they have "suggestions" so they can weasel out of coverage of anything done to your unit per their "suggestions" Even if you show them proof of the issues (video, written documentation, multiple witnesses, etc.) and show that the parts they've installed are out of specification - they'll assume no liability leaving you with the bills and an unsafe expensive camper because they choose not to fix it. They'll try to bully you into submission when you stand up to them as well, I've found and anytime they have information that hurts their case further they will call you rather than continue in email correspondence so they can try to lose the paper trails. They'll also tell you that people with 30+ years' experience don't supersede their techs who claim nothing is wrong when they've proven time and time again their products are failing. They'll also blame you - your experience, tow vehicles, hitch(es), everything they can to push blame from their units. In my case the trailers axles were installed 5" out of spec in terms of front to rear positioning, and also have a 1/2" difference between a front & rear hanger diagonally causing sway, bounce, tracking issues, movement etc. in the trailer. I've learned since that I'm not the only owner experiencing this issue and not many have found solutions that work. Those who have, I've tried with no difference made in my particular unit. Now I'm told it's my responsibility to pay a 3rd party out of pocket to prove (again) that there's still an issue. Then, once I do; it must be reviewed by their team before they deem it something they need to fix under their "warranty". I have since found cracks in the trailers frame and gaps / drops throughout the flooring inside. I have filed a report with the NHTSA at this time providing every detail, email, invoice, photo, video proof, and written statement.

Design flaw in awning. First time extended all was good. Had the back door opened and latched. When retracting it caught the back door and bent the rear support bracket beyond repair. Was told by grand design they have no responsibility for it!!

We have a 2023 Grand Design fifth wheel that needed some replacement parts. Grand Design was helpful, professional, and timely in resolving the issues. Your company was on top of it, and we were impressed. A special shout-out to Owen Bailey who assisted us. He worked with us throughout the process and corrected the issues completely.