Grand Design RVReviews of granddesignrv.com

I would like to share my experience working with their Retail Parts Specialist. This is the second RV have owned and the first one was Forest River. I had so many issues getting email or voice mail support from them on multiple occasions. In contrast Grand Design Owners Portal is easy to use and I had a return call back within 24 hours. my parts specialist was awesome. I loved how she was able to quickly pull up my RV in her system and was able to order the parts I needed. Parts arrived fed X within 2 days. I received multiple follow up email communication from her and it was all well written and supportive. Her support was very much appreciated and she is clearly a Professional Representative. In addition I have found the Owners Portal and parts lists to be very easy to use. I have owned my reflection for 2 years and have found the workmanship to be superior to my last RV from another National Vendor. While I hope to have my Reflection a long time there is no doubt that my next RV will be from Grand Design.

We have a 2023 Grand Design fifth wheel that needed some replacement parts. Grand Design was helpful, professional, and timely in resolving the issues. Your company was on top of it, and we were impressed. A special shout-out to Owen Bailey who assisted us. He worked with us throughout the process and corrected the issues completely.