Grand ApplianceReviews of grandappliance.com

Great selection. Quick delivery. Very happy with doing business with Grand.

Sales was great! Delivery crew was great! Customer service is terrible. Relying on chat bot was bs. Grand subjects me to computer programs with no clear instructions or tutorial. I am stressed.

Employees smelled badly like Marijuana. Do they not drug test?

The salesperson, Darci, is not going to apologize for the awful experience I had. Grand had plenty of opportunities to do so and I even modeled how to have customer service. Just won't do it. GO TO COSTCO! They have polite customer service. I wonder if they could help Grand

Do NOT buy anything from Sun Prairie Grand Appliance in Wisconsin. We worked with Damon. His installation team damaged our cabinets by splitting the wood and incorrectly wiring the electrical and plumbing. The electrical shorts out every time it's ran and it's been a MONTH since Damon has been able to send the right folks to come look at it. Not the mention that in front of EVERY appliance there is a HUGE black streak from the installation. Damon is quick to take your money, please don't let him as their customer service is literally a 0 stars out of 5. RUN AWAY PLEASE.

I wish I didn’t have to even give them one star. This company rips their customers off. They sell appliances that do not work. They sold me a wash machine that has never worked. The manager refuses to take accountability for this and states that LG has to fix it. The company also treats women poorly. I was told to stop “barking” by one of their male employees when calling and complaining about my wash machine not working. It makes me wonder how poorly they have treated other female customers. Currently my wash machine is shorting out and has to be unplugged. I spoke with the manager and asked to send videos of this and he refused and tried to again redirect me to LG although the appliance came from this business and never worked from day one. I am worried this is a fire hazard putting myself and my family at risk. This is what you risk buying appliances from Grand Appliance. Please don’t do it. Go somewhere that backs up their product.

The worst customer service ever. Avoid this business and save yourself some grief. No communication after the sale. Problem with the range at first use.

I had 3 sets of appliances delivered recently, from an online Grand Appliance order. Per attached sales contract my delivery included bringing to each apartment & setting in place. The exact wording was: "Un-crate, set in place, and haul old to garage or curb". When delivered, the drivers refused to do any of the above. The appliances were dumped in the alley for me to uncrate & set in place. The old appliances weren't removed to my garage either. The drivers said they could not deliver, to units for 2 reasons: 1. Because they cannot take a chance of dama the appliances, but their standard delivery policy is "Un­ crate, set in place, and haul old to garage or curb". It is advertised exactly as such right here on their website. 2. Apparently the delivery manager added notes to deliver to the garage instead. Aimee Cornelio, delivery manager, was confused on a direction to load from the back alley, as it was on a bust street. She would not back off or accept responsibility; only ordering the drivers to leave them in alley/garage, per her own delivery notes. Strangely, the appliance delivery team stayed on site to watch us uncrate & set in place in each unit. When we finished delivering & uncrating the units, they took pictures & sent them into the delivery team. It was made super clear that we wanted the appliances delivered to the kitchen, not the garage (as Aimme directed), but they would not bend.