Grand ApplianceReviews of grandappliance.com

Our buying experience in store was superb. We didn't feel pressured, and staff was available when we were ready to decide. Easy financing and quick delivery. However, their delivery service is very poor. The men didn't seem to know what they were doing and did as little as possible. They were not even lifting properly even wanting to give up twice as was a difficult positioning item., They spoke Spanish to each other, and I felt this very disrespectable. I know I was being talked about. I wasn't shown any set up and they didn't even remove the paperwork from inside and give it to me. Would of been frozen inside had i not asked for it. There was damage to freezer, I was told max refund was 100. doesn't seem enough for a almost 1000.00 item. some touch of paint added would of been nice as well..

We purchased a microwave and were happy that there was what we wanted in stock. Other appliance stores we checked did not have anything in stock. With that good experience we went back a few months later when out LG washer only 6 years old died. We felt the sales person was knowledgeable about the washers. We chose to go with a commercial grade GE. I am sorry we did not know how loud it is and that it seems to have balance issues. So disappointed that we are stuck with this washer as Grand Appliance, unlike other appliance stores in our area, DOES NOT HAVE A SATISFACTION GUARANTEE! We had no way to know this wash was so loud or that the spin cycle does not do a a good job as the laundry is still pretty wet when done. I sure wish I had done better research on Grand Appliance's reviews, warranties and verified the sales person's information better. I would do your research if you buy from this store because once installed it is yours unless you can prove a factory defect. 3 stars is maybe more that they deserve regarding information and satisfaction issues.