Stacy C.
Grad City is Overrated!
Grad City is possibly one of the worst travel agencies I have ever dealt with. We recently completed a trip to Punta Cana Hard tock through Grad City. Our friends booked the same trip, directly through the resort and paid substantially less and received more “resort credit”. The property was open to the public, which was not disclosed to any of the parents in any meeting. The security measures were sub par. The hotel was without water for a day and no one in 2 buildings were able to shower or flush. Our group was ill after eating there the second day. When the adults complained about the food and explained that we were sick. Grad City asked us if we had eaten “off property” or even better, if we had had “too much to drink?” Not once was there any question or concern, nor were medical options or advice offered. They simply told us we could purchase Imodium at the gift shop. As we sat in our rooms without water, vomiting and with diarrhea for days on end, not one Grad City staffer checked on any of us. They were advised of our complaints and concerns and none were addressed. Lastly, the resort was unaccomodating to any request. No extra pillows, no coke products, no dietary restrictions, no food was allowed to go back to the room in containers, room service is limited to less than 6 items. We saw roaches in restaurants, we had terrible service and were denied seating in restaurants with MANY open tables. I have never been treated so poorly by a hotel chain and travel company before. I do not recommend either Grad City nor Hard Rock. We all came home with parasites and are being treated with antibiotics.
Response from GradCity Travel LLCApr 11, 2019
Dear Stacy, We apologize for any issues you may have experienced during your recent vacation to the Hard Rock Punta Cana. GradCity strives to provide the best services possible to every customer. Please email us at [email protected] to further address any issues. Thank you, GradCity