GEOFF J.
DO NOT BOOK FLIGHTS THROUGH GRADCITY!
The good = GradCity did arrange events as they said they would. The bad = DO NOT BOOK AIR TRAVEL THROUGH THEM. Only book your child's airfare yourself. Our child's flights on both the outbound and return had missed connections (weather on the outbound and a mechanical problem on the return). The airline (United Airlines) WOULD NOT DO ANYTHING FOR A PARENT OF INDIVIDUAL STUDENT TRAVELER. United would only work with GradCity. But GradCity did nothing for the first six hours and finally updated everyone with three unacceptable options: 1) fly home and give up the trip (no money back). 2) Book your own travel onward - on our own dime. 3) Wait 4 days for the next flight that United could get the kids to the property. The trip was only 4.5 days long so that wasn't really an option. So the cost for this trip basically doubled - all the parents (~50 or so) are currently fighting this out with GradCity. There was supposed to be travel insurance included - seems like this may either be a lie by GradCity, a very poor insurance policy with tons of exclusions or the insurance company is pushing GradCity around. Either way the communication from them was seriously delayed, of limited use and did not offer solutions that made financial or logistical sense.