GradCity Travel LLCGradCity is the industry leader in student travel. With over 30 years of experience, GradCity has operated tours for 300,000+ students to destinations ranging from Montreal to Mexico, Tulum to The Bahamas, and destinations beyond. Our mission: Provide the Ultimate Travel Experience for graduating high school students.As a tour operator, unlike the typical travel agency, GradCity and our family of travel brands offer so much more than just a plane ticket and a hotel room. At GradCity, we plan everything from start to finish. We are committed to providing impeccable customer service to ensure the travel process is easy and convenient.
GradCity Travel LLC (gradcity.com) has 50 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Activities & Tours · Worcester, Massachusetts
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Activities & Tours · Boston, Massachusetts
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Activities & Tours · Boston, Massachusetts
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Showing 21 reviews with 1 star · Clear filters
Kevin
Was recently at a resort where grad city was filming for promotional purposes presumably. They did not care that minors were included without parental consent. This should be understood as a bare minimum non starter. They, however, actively resisted and threatened parents when confronted about their behavior. This company doesn’t seem to care and shouldn’t be supported for their efforts.
Rocco F.
Refused partial refund due to medical issues Terrible customer service
Jennifer J.
#GRADCITY is horrible -My sons senior trip went to PanamaCity$750/ person (the Shores of Panama resort.) I'm convinced that this is a scam, the nightly activities as stated on the itinerary, did not happen, No shuttle picked them up for anything, not the neon party, not the mardigras party, nothing, They gave the kids pizza on the beach 2 of the 5 days.THEIR IS NO SECURITY NOR CHAPERONE as advertised !!!! Kids like it because they get to run wild with absolutely ZERO supervision. ... Lastly I booked the exact same room as what was booked for our 8 seniors, my room cost $1700 apx. Theirs cost was $750 PER PERSON X 8 = $6,000 and they had to sleep two to a bed DOES NOT INCLUDE MEALS. You are better off booking your own room at the resort
Di B.
Oversold and under delivered. Huge sales speech yet once they have your money the shift begins. Not easy to work with, poor response rate in answering questions and concerns. Overpriced. They’re in it for the money.
Response from GradCity Travel LLCMay 20, 2025
Hi there, Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet expectations. We strive to provide clear communication and great value throughout the entire process, and we're disappointed to hear you feel we have fallen short. As we can’t identify your booking from this review, we’d appreciate the opportunity to look into your concerns in more detail. Please reach out to us directly at [email protected] so we can better assist you. — The GradCity Team
Macaraeg G.
was put in the hands of organizers who backed out, lost 1000$ as I could not afford the cost of a single room or could convince the other girls as the only guy to let me room with them, just lost wasted money with no way of reimbursement
Response from GradCity Travel LLCMay 20, 2025
Hi there, We’re sorry to hear about your experience and understand how disappointing this situation must have been. Our rooming and cancellation policies are clearly stated at the time of booking and must be agreed to before a reservation is completed. In situations like this, we do our best to help find alternative roommates, but ultimately, securing roommates is the responsibility of the traveller. If you’d like us to take a closer look at your case, please reach out to us at [email protected] with your booking details. — The GradCity Team
customer
I paid a deposit for my daughter’s senior trip through GradCity but did not book for myself as their charges were triple compared to booking directly with the resort (I planned to book separately since I had no intention of attending teen events/parties). Later, I learned that my daughter needed me to book through GradCity to join the high school events (White Party, Luau), so I decided to cancel. We could have stayed at the same resort in an oceanfront suite for less than GradCity's price. Initially, I thought one adult per room was sufficient (my daughter would be 18 at the time). After paying the "non-refundable" deposit, I was informed she needed someone at least 30 years old to accompany her. This rule should have prevented my deposit from being accepted/processed, and it should have been refunded since she wasn’t eligible.
Michael S.
Absolutely a disgrace this company they schedule layover flights instead of direct ones n there are no chaperones at airport at 3am. Kids almost missed their flights because of the incompetence of this company. Do yourself a favor save yourself time and money and send them somewhere else with a different company
Brett M.
currently waiting at the Detroit airport for a trip zero communication we see grad City shirts but no one is helping at all flight is delayed we'll keep everybody updated not impressed so far.