GradCity Travel LLCReviews of gradcity.com

Horrible service. They refuse to honor a doctors note. Then they refuse to return money because they canceled trip due to Covid. Company is a complete fraud. DO NOT use them. Try other services. Bad people. Horrible customer service

Baha 2019 spring break. Greatest week of my life. Wish I could do it again. Thank you grad city.

My husband and I have spent a week at a resort which hosts Gradcity students. I was absolutely mortified with the lack of supervision! As a parent, you want to be able to trust that your child (no matter what age) is safe and taken care of. This is not what we witnessed with these Gradcity students. The students were completely left to their own devices. The supervisors were either huddled in a group socializing amongst themselves, completely absent, or passively sitting by. The students would blare their music and yell at all hours of the night, cut in front of you at the buffet and bar, have sex in the hallways and leave their condoms lying around, leave their drinks everywhere (we even found several when snorkeling at the beach), drink themselves into unconsciousness, and interrupt the hotel shows. I expect teenagers to make questionable decisions, but I also expect their supervisors to watch out for them.

We just returned from a trip to Punta Cana with Grad City. Everything went well. Stacy and Virginia took care of everything and was available at all times for anything we needed. Occidental Caribe was a beautiful resort for the cost.

We booked with a recent trip to the Bahamas. We paid our trip in full and one month before the trip we were notified that we owed $230. When I called I got a very rude representative who told me it was because we only had 3 boys in the room. This was not our choice, the boys were all friends so we decided not to select roommates they were assigned rooms by Gradcity. Everyone else got 4 person rooms at no extra charge. The kicker is that when the boys arrived the "three person" room was a queen bed and a cheap cot! They paid collectively $690 extra for a cot to sleep on for 5 days. And by the way, the assurance we got at the initial meeting that Gradcity would be there if we had any problems was a joke as well. it took me 2 days to contact a Gradcity rep. (no one EVER even picked up the phone). When I finally contacted someone he told me he had no control over what the hotel did but would look into it. He NEVER called me back. I called several times afterwards and never could get in touch with anyone. I wonder what I would have done if there had been an emergency and I couldn't get in touch with someone at Gradcity?!!! These are the same people who said they would keep a close watch over our kids and be there for anything we needed! Needless to say, I am disputing the charges and I strongly urge anyone to think twice before booking with this group.

Wonderful Trip...Great Memories! We recently returned from our Eisenhower Spring Break Trip to Punta Cana at the Hard Rock, that was organized by Grad City. We ALL LOVED our trip! Debbie Birecki was AWESOME with us through out the whole process of the trip. Her communication, organization and quick follow-up to all of our questions and needs were much appreciated. The staff on site were AMAZING as well. Special call out to, Stacey and Kevin, who did a lot of extras to make our daughter feel special. Highlights of our trip: Our direct charter flight though grad city was easy, low stress and very convenient. We heard many others had huge issues with their transportation. The food at the Steakhouses were both VERY good, especially for an all-inclusive. The Mediterranean restaurant and Mexican restaraunt were great as well. We thought our room was extremely spacious and comfortable. The Bali Bed rental is a must do. That day was one of our favorites on the beach. The beaches are gorgeous and a lot of fun if you like playing in the waves. We really liked that there were MANY options for pools. There were crazy, fun pools and low key, quite ones. The fitness center was hands down, one of the BEST we have ever been to before. VERY spacious; LOTS of machines and the staff was very attentive. We also really enjoyed the spa. Relaxing, spacious and calming. Thank you again Grad City for a wonderful experience for our family with MANY great memories.

Simply the Best! Unbelieveable experience! Everything from transportation, check in and the coordinated events went without a hitch. Can't say enough good things about the comfort level we had knowing that Debbie Birecki and the staff had everything under control. I would highly recommend Grad City to anyone who wants the perfect senior trip! Thanks for all the hard work that you made look easy!!!! AAA+++

Punta Cana 2019 Trip What a fun and well-organized trip to Punta Cana for my daughter’s Eisenhower Senior trip. From the moment we arrived to our departure, I was well informed and had fun with my daughter and her friends. The Hard Rock Hotel is beautiful. The beach was gorgeous (which I heard from many people prior to the trip that the beach was dirty and unsafe. This was not true at all) There was something to do morning, afternoon and night. The Grad City staff were helpful, responsive and friendly. I could find them at the lobby table and around the resort in their red shirts. I want to personally thank Debbie, as I had many questions about Punta Cana. Her guidance, suggestions and text messages made all the difference. I am so glad I booked with Grad City. I would book again and I would recommend to other parents and students.