GracinsGracins is a premier cross-border fashion destination specializing in custom women's occasion wear. We craft tailored elegance for wedding guests, mothers of the bride/groom, prom, and sophisticated evening events.
Gracins (gracins.com) has 32 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Costume & Wedding · Atlanta, Georgia
Excellent
Costume & Wedding · Show Low, Arizona
Excellent
Costume & Wedding · San Carlos, California
Excellent
Costume & Wedding · San Jose, California
Excellent
32 approved reviews, newest moderated first
Lauren K.
I've tried to return this item multiple times and no one has gotten back to me.
Response from GracinsAug 28, 2026
We’re sorry to hear about this. It seems we haven’t received your previous messages. Please contact our customer service team at [email protected], and we’ll be happy to assist you with your return. We’re always here to help.
Kathleen R.
The dress is beautiful but is too big around the bust and waist. Do you alter?
Response from GracinsAug 25, 2026
Thank you so much for your lovely feedback! We’re delighted to hear that you love the dress. 💕 We’re always happy to help with sizing and alterations—please feel free to contact our customer service team anytime!
Anessa
I have to give Gracins a shoutout. I had ordered through them and was on a tight deadline of when I’d need the dress by. Rather than them taking my money and giving me false promises, they reached out to confirm the event date, told me they would try their best but given the deadline that it would likely be sent by x date. When I realized it wouldn’t work out, they immediately refunded me - no fuss. I appreciated the honesty and open communication. I look forward to ordering from them in the future
Response from GracinsAug 6, 2026
Thank you so much for your kind words and support! We truly appreciate your understanding and are always committed to providing honest communication and the best possible service for our customers. We look forward to helping you find the perfect dress for your future special occasions!
Karen F.
Many red flags ordering from this company. 1. No phone number on website 2. All reviews are 5 stars many having photos all with perfect figure girls. This never happens. 3. No return policy shown The dresses are so cute, but you’d be a fool to order from here. I almost fell for it until I did the research.
Response from GracinsAug 4, 2026
We understand that customers want to feel confident before placing an order. We always strive to provide clear information about our products, policies, and customer service. If you have any questions or concerns, please feel free to contact us and we’ll be happy to assist you.
Teaks
I am very unhappy with customer service. I ordered over 650$ and all the dresses were too big. They will only give me 22% of what I paid. I will no longer recommend them or purchase from them
Response from GracinsAug 4, 2026
Hi, we’d like to assist you with your concern, but we were unable to locate your order details from this review. Please feel free to contact our customer service team with your order information, and we’ll be happy to look into this further and provide assistance.
Customer
WOW!!!!!!Big surprise!!!!! Not your usual Instagram and Facebook scam clothing company from china. The dress was BEAUTIFUL, WELL MADE, and came quickly!! I got so many compliments and I would HIGHLY recommend Gracins! They will NOT disappoint!
Response from GracinsAug 4, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your dress and received so many compliments. Your support means a lot to us, and we truly appreciate your recommendation. We hope to welcome you back again soon!
Gisela
I was skeptical when I sent in my measurements. My dress arrived and it fit perfectly! It is well made and I was so happy of their entire process. I received the dress in less than 2 weeks within their estimated time! This company is for real!!
Response from GracinsAug 4, 2026
Thank you so much for your wonderful review! We’re thrilled to hear that your dress fit perfectly and that you had a great experience with our process. We truly appreciate your trust and support!
Mary C.
My dress arrived on time with no issues. The dress is beautifully made. I was very surprised at the quality of the fabric and the dressmaking work was excellent. The dress is beautiful and fit perfectly. I will order again, I highly recommend this site.
Response from GracinsAug 4, 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that you love the dress and that it fit perfectly. Your support means a lot to us, and we look forward to helping you find your next beautiful dress!