GPS CityReviews of gpscity.com

I purchased a refurbished Garmin 2689LMT from this company on 11/3/2016 in the amount of $139.95 using a credit card linked to my Paypal account and I received the unit on 11/7/2016. I already own a Garmin 2598LMT and am quite familiar with the Garmin UI, so I updated the maps on the 2689 unit as soon as I received it. After turning the unit on and using the Voice Command function, I noticed there was a clicking sound from the speaker. I contacted GPS City and spoke with William F. and he issued an RMA number to return the unit. He asked that I pay for return shipping, which cost me $6.80, and explained that, once the defect was confirmed, they would credit me the shipping costs via refund to my Paypal account. I returned the unit on 11/8/2016 and it was received by GPS City on 11/10/2016. The unit was confirmed defective on 11/10/2016. I called GPS City on 11/14/2016 to inquire when a replacement unit would be shipped and was told the unit was on backorder and would remain so for at least two weeks. I requested a refund for the unit and for my shipping costs and was told by William F. that the shipping costs would not be refunded. I insisted since the unit sent was defective and they were essentially asking me to wait at least 4 weeks after paying for the unit to receive a replacement. I ended up filing a dispute through my credit card and GPS City issued a refund for $131.95 and not the price paid, which was $139.95. I am now awaiting the credit dispute process to commence and am awaiting the results. On the GPS City website, the return policy states a full refund will be issued for items returned in the same condition and that shipping costs up to $9.95 will be refunded if it is their fault. Do not waste your time with this unethical business. A reputable business would refund the full price AND return shipping costs (most companies would provide a pre-paid return shipping label), given the unit sent to the customer was defective. Lesson learned.

I bought a small replacement part from Gpscity. It lasted only a short time before it broke. I emailed their customer service, then sales after waiting ~ a week. Still no reply, so I called. They said sorry, it's my problem. So then I posted a review on their website. And they made it *FAR* more positive! Here's what they posted (3 starts)... FITS BUT DOESN'T LOCK It covers the batt & power openings, but the twist lock gizmo only turns a lil bit, not 90*. Recommend? YES ********************************************************************** And here's what I wrote (1 star, not recommended) ...amazing... I got this cover for my 76cx cuz my original was getting iffy after ~7 years. On this one, the D ring didn't lock - not a biggie. But then the round power plug cover cracked open. And that was after using it only ~10 times over a few months! So I emailed gpscity twice & included a pic. No response after ~ a week, so I called. Too bad, too late, not our prob, call Garmin. Geez! The new cover from Garmin has been AOK.

Ordered three of the same item. ALL three came in minus the one piece (shown in their description) to come with it, which is the part I wanted and why I placed the order in the first place. Went though all their company red tape to return items. E-mailed and called repeatedly over the course of two months attempting to get full refund as stated in their return policy. First they gave me a refund for TWO of the three items returned,(minus the original shipping charges) and accused me of only returning two of the three parts. I told them the USPS receipt I STILL had showed the weight of the items returned and would therefore verify how many items were actually returned. They refunded the amount for the third one but would not refund the original shipping charges even though their policy states if the mistake was theirs they would refund that amount as well as the shipping charges I incurred to return the parts to them. In retrospect I guess the mistake was mine for ordering from them in the first place.NEVER will again though. Hope if you order from them you have better luck than I did!

Not as described in the pics, missing two parts!!

Ordered a RAM mount for my mountainbike. The order was shipped the same day and after six days it arrived at my home in Denmark. Perfect delivery, perfect condition.