GPD StoreReviews of gpdstore.net

Response from GPD StoreJun 3, 2025

Thank you so much for the amazing review! We're thrilled to hear you're loving the Mini 4 and putting it to work with LM Studio. It's awesome to know it's delivering the performance and battery life you need for portable AI tasks. We appreciate your support — and if you decide to pick up another, we’ve got you covered! Thanks again for being part of the community! 🙌

Response from GPD StoreJun 3, 2025

Thank you so much for the 5-star review! We're really glad we were able to restock earlier than expected and get your order out sooner. It means a lot to us that you stuck with us through the wait — we truly appreciate your patience and support! Enjoy your new gear, and thanks again for being part of the community!

Response from GPD StoreMay 30, 2025

Thank you so much for your fantastic review! We’re delighted to hear your order arrived early—not just once, but twice! It’s great to know we could accommodate your change of heart smoothly with a refund and a new order. Our goal is to make the whole experience as easy and hassle-free as possible. We truly appreciate your support and look forward to helping you again anytime!

Response from GPD StoreMay 30, 2025

Thank you very much for your wonderful 5-star review! We’re glad to hear you found our product selection simple and the purchasing process straightforward. Making things easy and accessible for our customers is really important to us. It’s fantastic to know you’re happy with your device and the communication you experienced. If you ever need anything else, we’re here to help!

Response from GPD StoreMay 12, 2025

Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great purchase experience and that our customer support team was able to assist you effectively—especially during the uncertainty around the new tariffs situation. We truly appreciate your recognition of our efforts to minimize the impact on our customers. Your recommendation means a lot to us, and we're grateful for your support. Enjoy your gaming handheld, and don't hesitate to reach out if you ever need anything!

Response from GPD StoreMay 1, 2025

Thank you so much for the wonderful 5-star review! We're thrilled to hear how much you're enjoying the GPD Pocket 4 and that it's exceeding your expectations. Your detailed feedback means a lot, and we’re glad the performance, display, and features are making a real difference. Thanks again for your support!

Response from GPD StoreMay 9, 2025

We're very sorry for the initial delay due to an processing error in your order for the customs invoice, which we worked to resolve promptly by providing you with an updated invoice. We're glad to see that your parcel was successfully delivered on 5/5/25. We completely understand how frustrating delays can be and, as an apology for the inconvenience, our support team sent you an email with a compensation offer. As we haven’t received a response yet, please don’t hesitate to reach out to us at support if you’d like to discuss this further or need any additional help. We truly appreciate your patience and hope the device meets your expectations. If so, we’d be grateful if you’d consider updating your review.

Response from GPD StoreApr 23, 2025

We're truly sorry to hear about the issues you've experienced with your order and the understandable frustration it has caused, especially with the timing being so important. Please accept our sincerest apologies for the inconvenience and the communication gaps along the way. As shared in our previous email communication, we have already provided all relevant updates and actions taken in response to your support request. We sincerely apologize that you did not receive the tracking information after your order was processed. We've identified and resolved the issue that led to this. Please note that we have fail-safe systems in place where even if our system does not send an email with your tracking number, FedEx's system will send an email once the label is created. We would also recommend checking your spam or junk folder in case the email from FedEx was filtered there, as unfortunately we have no control over their email delivery system. Our team responded to your support inquiry on April 6th, confirming that the matter had been escalated to our logistics team and we would follow up by Monday, April 7th. Please be aware that sending multiple emails in quick succession can unintentionally delay responses, as newer emails can be pushed further down in the queue due to the structure of our ticketing system. That said, we had already initiated an investigation with FedEx from your initial contact and were awaiting their updates. As you later noted in your follow-up on April 10th, the shipment resumed progress after being released from customs, and FedEx confirmed the parcel was available for pickup following your hold request. To clarify, once a hold request is initiated directly with the carrier by the customer, any resulting delays or delivery issues fall outside of our control. We completely understand how this affected your experience, especially with the signature requirement and scheduling at your delivery address. Regarding your request for complimentary accessories (such as the KVM module and stylus) at support, we regret that this could not be approved. However, as a goodwill gesture for the inconvenience, we offered a 5% discount on your next order, which you declined. While we are unable to provide complimentary items, we remain happy to assist you in filing a delayed delivery claim. In this case, however, FedEx confirmed that the delay was due to a customer-initiated hold, which makes it ineligible for a claim. Once again, we sincerely apologize for the trouble and appreciate your patience. Your feedback has been forwarded internally to help improve our processes going forward. If there’s anything else we can do to assist, please don’t hesitate to let us know.