GPD StoreReviews of gpdstore.net

Response from GPD StoreAug 18, 2026

We’re very sorry that our automated review invitations felt excessive and caused you frustration. We reached out privately through our support system to apologise and address your concerns, but we haven’t received a response. As your concern relates specifically to receiving multiple messages, we don’t want to add to that frustration by sending further follow-ups. Your feedback has been noted and shared with the relevant team so the frequency and timing of these notifications can be reviewed. If you experience any concerns with your order or product, please feel free to contact our support team at [email protected], and we’ll be happy to assist.

Response from GPD StoreJul 10, 2026

We are sorry to hear how frustrating this experience has been, and we appreciate that the original order-status link added further confusion.  We have reviewed the case history carefully. The original concern relates to an earlier purchase made through Amazon, where you reported that the KVM module’s HDMI/video input was not being detected. Our support team replied with troubleshooting guidance, including checks for the video-capture-device settings and relevant Windows permissions, but we did not receive a follow-up confirming whether those steps resolved the issue or whether the item remained faulty.  Your later order placed directly with GPD Store was separate. It was initially on backorder, which delayed dispatch; it was subsequently shipped from our US warehouse, and the carrier tracking now shows it as delivered.  Since your review, our support team staff have made multiple attempts to contact you directly to confirm receipt and offer further help, but we have not yet received a response.  If you have not received the order, or if either KVM module is still experiencing an issue, please check your inbox and junk/spam folder for our messages and reply directly, or contact our support team with the relevant order details. We remain ready to investigate and help with the appropriate next steps.

Response from GPD StoreMar 22, 2026

Thank you for sharing your feedback. We are very sorry for the confusion, but we would like to clarify that gpdstore.net does ship to Canada. It appears there may have been a misunderstanding or you may have been visiting a different website. We have many happy customers across Canada and fully support shipping there for the GPD Win 5 and our other handhelds. We would love to help you get your order placed directly through our official store to ensure you receive our full warranty and support. Please reach out to us at [email protected] so we can assist you with the checkout process and clear up any technical errors you might have encountered. We look forward to hearing from you!

Response from GPD StoreJan 12, 2026

We are sincerely sorry to hear about your experience with the delivery and packaging of your order. We have noted your feedback and passed it directly to our logistics team for review, as this is certainly not the standard we strive for. Regarding the missing slide cover discussed with our support team: We sent an email recently regarding a resolution, but to ensure you don't have to wait any longer, we have gone ahead and dispatched the replacement part to you via FedEx. We have also included a complimentary screen protector as a token of our apology for the inconvenience. Please check your email for the full shipping update. If you have any further questions, feel free to reply directly to our support team.

Response from GPD StoreDec 12, 2025

We’re very sorry to hear about your experience, and we completely understand your frustration regarding the cancelled Black Friday order. This certainly isn’t the level of service we aim to provide. Our support team has now reached out to you directly via email with a resolution. After reviewing your case, we’re offering you the original Black Friday price for your order, along with complimentary same-day shipping as an apology for the inconvenience caused due to a technical issue with your previous order, with incomplete payment. We appreciate your patience, and we’re committed to making this right. If you have any further questions or need assistance, please don’t hesitate to reply to our email—our team is here to help.

Response from GPD StoreNov 25, 2025

We're very sorry to hear about your experience. We reviewed our records but weren’t able to locate any details for your order based on the information provided. We’d really like to assist and resolve this for you as quickly as possible. Please contact us at [email protected] with your order ID so our team can look into this right away. We’re here to help and want to make sure you get the support you need.

Response from GPD StoreDec 2, 2025

Merci pour votre commentaire. Nous sommes désolés d'apprendre le problème rencontré avec votre chargeur et les désagréments occasionnés par le retard de réapprovisionnement. Nous avons vérifié les détails de notre côté et notre formulaire de contact a fonctionné correctement pendant toute cette période. Il est difficile de croire qu'il ait été inaccessible depuis votre achat, d'autant plus qu'il est resté actif pour tous les autres clients. Quoi qu'il en soit, nous encourageons toujours nos clients à nous contacter via nos réseaux sociaux en cas de difficulté avec le site web. Après avoir reçu votre commentaire, nous vous avons immédiatement contacté par e-mail à plusieurs reprises afin d'organiser l'envoi d'un chargeur de remplacement, mais nous n'avons pas reçu de réponse. Nous vous recommandons de vérifier votre dossier de courriers indésirables, car nos messages peuvent parfois y être filtrés. N'hésitez pas à nous contacter directement à l'adresse [email protected] afin que nous puissions vous aider rapidement. Nous vous remercions de votre compréhension et espérons résoudre ce problème au plus vite.

Response from GPD StoreNov 14, 2025

Thank you for your feedback, and we’re very sorry for the issue you experienced with your device. As soon as this was brought to our attention, our support team reached out privately and investigated the matter. We confirmed that the mismatch in SSD capacity was due to a manufacturing defect, and we immediately offered a full RMA with a prepaid return label so we could replace the unit as quickly as possible. Since then, we’ve followed up several times to assist further, but we have not yet received a response and the return label is still showing as undropped. We’re still fully committed to resolving this for you — we just need the device returned so we can complete the process. If you have any remaining questions or need any help at all, please contact our support team at [[email protected]]. We’re here and ready to assist.