free P.
Inconsistent Support
I liked the performance and overall build quality of the device. It felt solid and played well. I believe my unit was defective with one of the triggers pads wearing/sliding easily so it made the trigger stick slightly when pressing. Main reason for the low score is the initially helpful and responsive customer support. After sending replacement pads and still not able to get the trigger to the quality it came in, I reached out inquiring about a return. I noted the device was out of the 30 days and support confirmed such, but reassured me they would still offer to repair or refund. I took them up on this to refund the item as I felt the issue I was having shouldn't reappear consisitently for such a premium device. After shipping my device back I was met with their support only attempting to fix the device and would not accept a refund. They claimed it was outside of the return window. I didn't appreciate this lack of consistency.
Response from GPD StoreAug 20, 2026
We’re sorry to hear that you were unhappy with your experience. We’ve reviewed your support history and wanted to clarify the timeline. When the issue with the left trigger continued after replacement pads were provided, we arranged an RMA and repaired the device before returning it to you on 7 August. A refund was requested around six months after the original purchase, which was outside our 30-day return-for-refund period, so we were unable to approve it. We also contacted you separately after this review to discuss the matter and available offer, as we want you to be fully satisfied with the product, but we haven’t received a response. We’d still like the opportunity to speak with you and see whether there is anything further we can do. Please contact our support team through gpdstore.net/contact-us and reference your order, and we’ll be happy to review this with you directly.