John P.
Would NOT recommend or use
Would NOT recommend or use. Showed up to Vegas with no one at their booth as stated in their emails. Had to call dispatch and wait for pickup. Their pricing is double the price of a taxi. When leaving the Luxor to go back again they did NOT pick us up at the time THEIR confirmation stated. Dispatch argued and said nothing they can do. Again there’s plenty of taxis that are half the price of this POS service. Oh and they won’t refund their screwups because it’s within 24 hours. Such a shame that this was supposed to make things easier by booking ahead and has been nothing but a hassle and feeling like a scam for a shared service at 2x the price of a private taxi. I will be disputing with cc company. I would love for this “company “ to contact me and explain how their email confirmation don’t match their system and they can change whenever they want and you’re just screwed.
Response from GO Airport ShuttleApr 8, 2026
Hello John, while we are sorry to hear that our service did not meet your expectations, the price was displayed to you before booking with no obligation on your part to reserve it. Shared ride is generally a very cost effective way to travel to and from the airport. If you are in a group of 2 or 3 buying all tickets together, the cost may appear higher as it is per person. A taxi might be cheaper if sharing the cost amongst your group, as it's per vehicle, not seat. I am not privy to the details of your specific situation or the number of people traveling in your party, but I am happy to reach out to our Customer Service manager to better understand what transpired with the local operator in Las Vegas. It's possible no one was at the booth due to the time of day your flight arrived or that the pickup was off due to pick up prior to yours where those travelers were running late. Communication should have been better, and for that, I do sincerely apologize. Please email me at [email protected] and provide me with your reservation number and dates of travel so that I can investigate further. I can put in a request for a refund on your behalf. Thank you, GO Airport Shuttle Marketing