GO Airport ShuttleReviews of gowithus.com

We had a reservation for a ride from the San Francisco airport to our hotel on Fisherman's Wharf. My only issue with the driver was the fact he was in a conversation on the phone in a foreign language for probably 10 minutes. However, I had a horrific conversation with your dispatcher! I called for our ride at 3:36 pm on 5/13. I should explain that I am hearing disabled, so it was difficult to understand him in the environment of the baggage claim. While I was trying to tell him our exact location I received a call from Tonelli Luciano. I thought I had lost the original call, so I picked up the new call. Tonelli said I needed to talk to the dispatch. When I switched back, the original person started being rude to me. He asked me if I wanted to know where to go, which was obviously why I was on the phone with him. This was aggravating, so I probably showed that in my response. After already giving him my location he asked me again where I was located in the airport. He next told me it was very simple that I just needed to go upstairs to meet the driver. I probably repeated that back to be sure I heard him correctly. At this point he said I was like a "child" and asked, then insisted he would stay on the line while we went to meet the driver. He said that was how "you people" need to be treated. He continued to call me a "child" and said he was going to stay on the line. I told him I could not talk to him while walking. He kept calling me a "child", so I yelled at him to "shut up" and put the phone in my back pocket but forgot to hang up as was my intention. The driver called me about a minute later when we got upstairs to the appropriate spot. I don't know the name of the individual who answered my call when we were ready to be picked up, but this was extremely disturbing conversation - he was the rudest person I have spoken with in all the years I can remember. It may have been a little challenging to talk with me, especially because I have some difficulty hearing, but that is absolutely NO EXCUSE for the treatment I received talking with this individual. He is clearly NOT qualified to interface with a customer!

We ended up grabbing a taxi since we disembarked early and this company uses AI so I couldn’t contact anyone to see about an earlier pickup. I won’t use any company that doesn’t have a human at the other end of the phone.

We paid extra for meet up at baggage claim. The driver finally found us, grabbed 2 of our bags and said follow him. He then took off and we had to walk through the airport to the 3rd floor of the parking garage. Please note that I have mobility issues and cannot walk long distances. He then left us to retrieve the car. We finally arrived at the port terminal, only for him to drop us as far from the entrance as possible. I would not recommend this driver

I paid extra for meet and greet and driver never showed up even our flight was 30 mins delayed. I called him he didn’t pick up the phone. I had to call dispatch to get a hold He made us wait for over 30 mins. When he came he said said there was an accident. I asked him why he didn’t text or call me and he never responded back.

This is more on the Holoholo shuttle service. We booked a ride from the Smith Family Garden back to the Sheraton Coconut Beach resort for 9pm last Wednesday. My card was charged for the ride and then the driver cancelled last minute. I did get a refund on my card but it was unsettling to be left without a ride at night. The airport shuttles were fine.

I was on the phone trying to change my reservation to a different hotel in las Vegas. The guy was terribly rude as he told me they don't drop of at my hotel on the strip. I asked him if they drop off at the hotel next door and gave him the name of a famous hotel and casino. He said I have never heard of that. I asked if I could speak with someone else who was more familiar with Vegas and he responded "No you can talk to me". Not only was he not helpful but he was rude. I am a customer service manager for an online company and that is not an acceptable answer. I have cancelled and they have processed my refund.