GO Airport ShuttleReviews of gowithus.com

Driver was patient and communicative.

Ship was late to dock in port. Contacted driver as soon as able regarding late arrival, however driver left and I received no transportation. Go Shuttles claim for airport arrivals "Our local affiliates use flight tracking software in each market where we operate. We’ll know if your flight is delayed and can adjust pick-up time, but we strongly recommend you contact us directly as soon as you become aware of the delay so that we can update our information in the system." This apparently doesn't apply for cruise port pickups as our party of 8 was left with no shuttle to get from the cruise port to airport. The driver could I'm sure see that the ship was not docked and there were no passengers exiting the port and no movement in any of the ground transportation vehicles as no one was able to get off the ship. Spoke with customer service who attempted to help but stated I would have to schedule another shuttle at additional cost (had prepaid for the original shuttle) and they did not have any shuttle available for 3-4 hours. I have also yet to receive a full refund for the shuttle that left and provided no service that I requested.

The dispatcher called our driver and was very rude about airport pick up times. We had to hear the whole conversation since it was on speaker, it made us uncomfortable and made us feel like a burden.

We booked a shuttle from Punta Cana airport for April 4th, 2026 to our resort and our driver could not be found. I tried to contact them with all the numbers listed on the reservation but they were all USA numbers. No Dominican Republic numbers. We were forced to pay another driver to take us to our resort. The ride back to the airport at the end of our trip went great though. My advice is to not pre-pay for a shuttle from the airport. . . it's too chaotic to find your driver and there are so many to choose from. When I called the GoWithUs.com for a refund they said they tried calling me but couldn't get through and wouldn't give me a refund.

Had an appoinment on April 3rd... confirmation e-mail on the 2nd... When the day came...the driver didn't show...called the number on the mail and the guy just said I had no réservation... Letting me and 6 others in trouble... Had to take another Shuttle in emergency to be able to reach the airport... No refund.. nothing...not even an answer to my e-mail Edit : It was a stressful moment... But I have to say that the marketing service is reactive and kind so... I'll go for 4 stars...not for the ride but for the marketing service

Ismael did a great job meeting us at the Jacksonville airport baggage claim. He also had a sign ready with our name so we knew he was our driver. Pleasant and very easy to talk to. Will be using your car service again. Thank you.

We paid extra for meet up at baggage claim. The driver finally found us, grabbed 2 of our bags and said follow him. He then took off and we had to walk through the airport to the 3rd floor of the parking garage. Please note that I have mobility issues and cannot walk long distances. He then left us to retrieve the car. We finally arrived at the port terminal, only for him to drop us as far from the entrance as possible. I would not recommend this driver

Timely and extremely courteous! Kevin was extremely polite!