Patrick W.
Thank you
Thank you! Thank you!!
Response from GovswiftJul 14, 2026
Thank you for your kind review! We truly appreciate your support and are glad we could assist you.

Govswift is listed under Administration & Services.
Govswift (govswift.com) has 739 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Administration & Services · New York, New York
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Administration & Services · RIVERTON, Wyoming
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Administration & Services · Nashville
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739 approved reviews, newest moderated first
Patrick W.
Thank you! Thank you!!
Response from GovswiftJul 14, 2026
Thank you for your kind review! We truly appreciate your support and are glad we could assist you.
Everett A.
Total scam!! The disclaimers that they are NOT a government agency are hidden at the end of their site. The charge you a high fee for doing what you can do free on the actual US Passport site! You provide your sensitive private information including your social security number to who knows who! An update: I received a full refund and a call to apologize for "my misunderstanding of their website". The rep was very polite and sincerely apologized. That at lease brings my rating up to a 3 star. Just maker sure you review their fees and understand you will still have to pay the Dept of State as well.
Response from GovswiftAug 11, 2026
Thank you for sharing your experience and for updating your review after we were able to resolve the matter with you Everett. We’re glad we had the opportunity to speak with you directly. Protecting our customers’ personal information is something we take very seriously. Information submitted through our service is handled in accordance with our privacy and security practices and is used only as necessary to provide the requested service. We are a third-party service that provides application guidance and document preparation support. We are not affiliated with the government, and government renewal fees are paid separately directly to the issuing agency. This information is presented on the website prior to checkout. While some customers choose to complete the process independently, others prefer additional guidance and support throughout the application process. Thank you again for giving us the opportunity to make things right and for sharing feedback that can help us improve.
Shannah F.
Easy to use!
Response from GovswiftJul 14, 2026
Thank you for your feedback. We are pleased to know that you found our service easy to use. Creating a simple and straightforward experience for our customers is always our goal.
Bryant F.
Exceptionally patient and proficient agent; answered all questions in complete detail. A most enjoyable customer service experience. Thank you.
Response from GovswiftJul 14, 2026
Thank you for your kind words. We are delighted to hear that you had such a positive customer service experience. Providing patient, knowledgeable, and thorough support is something we take great pride in, and we appreciate you recognizing our team's efforts.
Rebeckah V.
SCAM!!! I thought I was on a government website and paid over $200 for paperwork I could have gotten on the government site. This is a SCAM! AVOID!!!!!
Response from GovswiftAug 11, 2026
Rebeckah, we’ve looked into your case and can confirm we reached out and your request was handled, including your refund. To clarify, we are a third-party service that provides application guidance and document preparation support. We are not affiliated with the government, and government renewal fees are paid separately directly to the issuing agency. This information is presented on the website prior to checkout. While some customers choose to complete the process independently, others prefer additional guidance and support throughout the application process. We appreciate your feedback and the opportunity to clarify our services. Given that your concern has been resolved with a refund, we would kindly ask that you consider updating your review to reflect the resolution. If there’s anything further you need or any questions we can answer, our support team is here to assist.
FRANCES L.
You responded immediately when I needed another copy of my application approval & confirmation of my appointment time & date. It was a relief since I wasn’t sure if the appointment was changed or cancelled You relieved the stress I was going through trying to get answers on the DHS website.
Response from GovswiftJul 14, 2026
Thank you for your thoughtful review. We are so glad our team was able to provide the documents you needed and quickly confirm your appointment details. It is wonderful to hear that we could help ease your concerns and make the process less stressful.
Sarah
They misrepresented themselves as US Government Passport Site and did not provide a refund when requested. Very disappointed in their customer service.
Response from GovswiftJul 30, 2026
Thank you for sharing your feedback. We were unable to locate an account based on the information provided and did not receive a response to our request for additional details, so we were unable to investigate your concerns further. We would like to clarify that our company operates as an independent third party document preparation service and is not affiliated with any government agency. This information is clearly disclosed throughout our website before purchase. Our service provides guided application assistance, document review, and detailed submission instructions to help customers complete their applications accurately. If you are willing to provide your name, email address, or order reference, we would be happy to review your experience, including your refund inquiry, and address any specific concerns. Our team is committed to reviewing each case individually and assisting customers whenever possible.
Jordan
Clearly explained instructions, kind, and answered all my questions. Thank you.
Response from GovswiftJul 6, 2026
Thank you for your kind feedback. We are pleased that our instructions were clear and that all of your questions were answered. Providing helpful guidance and friendly support is what we strive for every day.