GourmetGiftBaskets.comReviews of gourmetgiftbaskets.com

Fantastic gift basket, highly recommend sending to clients or business partners. Wide selection that will find a fruit or food that anybody will love!

They want to charge me $38 for shipping on a $69 snack basket! Ridiculous. I even got a 20% off promo code and it still came out to be $98 with all the charges. They lost me as a customer. Scam.

MY PACKAGE WAS SENT 20 MILES AWAY TO WRONG HOUSE ! THE PERSON THAT RECEIVED THE PACKAGE DROVE .DROVE IT TO MY AUNTS HOUSE !

The package they sent was weeks late and arrived crushed. They refused to refund my money or send a replacement item. DO NOT USE THIS COMPANY, they will be late and if there damage to the item they will just refuse to deal with it.

Horrible customer service. They outsource to a call center in the Philippines, clearly choosing profit over the American worker. No call back, no email, "family owned" my ass. Just another company choosing profit over service. I will never use them again.

If I could give them a -5 I would. I’ve read scam, scam, scam - yep, yes, yea. This company knows all the tricks, add-on and shipping fees etc after you think you’re done. And these are very inflated ad ons at that. IF YOU GET PAST that heartburn and actually buy something you really set yourself up for big problems should you need customer service. Your calls route to call center (in India based on the accent) that’s fully scripted in how not to help you but to set up hurdles and barriers. They’re not going to help, period. That’s because they must call their supervisor for anything unscripted. I insisted in a call from the so called supervisor - and lo and behold I got a call from a stern biotch who pushed even more buttons. After expressing my frustration with her I let her know I’d take this up with AMEX a she totally locked up as if I’d said the magic words. She explained since I mentioned AMEX DISPUTE, she could no longer help. Great advice - the challenged charge was handled professionally by AMEX and my money was refunded 100% as it should have been. BEWARE OF THIS COMPANY

I placed an order on Cyber Monday. They had a promo of 35% off if you order 3 items using the code "CyberMonday". there was no place on the order screen to put the code and I accidentally placed the order without the code. I immediately e-mailed their sales department and asked for the discount. after no reply to two emails I called and was told the "CyberMonday" code was only valid on Black Friday and since Cyber Monday fell on Dec. 1 it didn't count even though Dec. 1 IS Cyber Monday I only received a 10% discount. They lost a $750 a year customer over $90.

I wish I read these reviews before ordering. Very disappointed with the gift. I specifically asked them if the cookies were individually wrapped (as I did not want them wrapped). The description on their website did not indicate they would be individually wrapped, otherwise I would not have purchased! Will NEVER use this company again. Also, their shipping charges were nothing short of RIDICULOUS!