GourmetGiftBaskets.comReviews of gourmetgiftbaskets.com

I was impressed w the reviews so I ordered my friend out of state the box of 12 covered Oreos for her birthday! Next day I received confirmation email and read my exact total :( I had no idea time of ordering that my delivery/ shipping fee would cost more than the box of cookies I ordered:( extremely high shipping Very disappointed and embarrassed to know I paid almost $100 for 12 covered Oreos😭

Ordered item in time for Mothers Day Delivery this past Saturday as my wife was in Florida helping her sister pack the house to move Monday morning. They headed north leaving Fl this morning with no Mothers day basket delivered. I sent an email to the company Sunday when the order tracker still stated the item was out for delivery, and have not received a reply. I then have spent over 30 min on hold this morning (15May23) to try to talk to someone and the on-hold message converted to a vm asking for details to call me back. UPDATE: I finally was able to connect with someone who was very apologetic and refunded my full purchase and asked to send a replacement basket to our house for my wife's return date. She also stated that they were extremely busy over the past few days and that she was not normally in a customer service roll but was trying to help fill in as they were really busy. Although they can't make up for the MD fail they did try. She also admitted that there was zero excuse for not returning calls or responding to emails. That's when she offered to send a basket for my wife's return. As a small family owned business, I get that things happen and in this case it looks like it was UPS who failed to deliver on MD. As such I'll amend my star rating from 1 to 3, as it wasn't entirely on them.