THE LISTThe First Luxury Social Shopping Network.Shop curated luxury fashion, watches, jewelry, interior and art from the world's best boutiques online at THE LIST.
THE LIST (gothelist.com) has 202 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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customeCArolina R.
fast and relaiable
Response from THE LISTJan 6, 2026
Hi Carolina! Thank you so much for your kind review! We truly appreciate your feedback and are so glad you had a great experience. Wishing you a wonderful start to 2026 and a very Happy New Year! THE LIST
Ian K.
I still have not received return instructions, but I received correspondence that it is being prepared, so, as of now, my review is neutral, at best.
Response from THE LISTJan 5, 2026
Hi Ian Thank you for your feedback — we really appreciate you taking the time to share your experience. We’re sorry for the delay, which was unfortunately due to the holiday season and higher-than-usual volumes. Our Customer Support team has already emailed you the return label to help resolve this as quickly as possible. If this addresses your concern, we’d kindly ask if you would consider updating your star rating. We’d also be more than happy to assist you with placing a new order for the correct size or help with anything else you may need. Thank you again for your understanding, and we’re here if you need any further support. THE LIST
Efren Enrique Lopez R.
I requested the George 2 boots and they sent me the boots,Atlante Ankle Boots
Response from THE LISTDec 22, 2025
Hi Efren, Thank you for bringing this to our attention, and we’re sorry for the inconvenience caused. It appears there was an error in the item sent, and we sincerely apologise for the mix-up. This is not the experience we aim to provide. Please contact our customer support team with your order details so we can resolve this promptly by arranging a replacement or refund. We appreciate your feedback, as it helps us improve, and we look forward to making this right for you. THE LIST
AA
Have yet to receive the item. It was scheduled for delivery Sunday, moved to Monday. Received a call from an unknown number which I did not answer. It was DHL needing me to be present for the delivery (neither USPS, FedEx, Amazon or UPS require that). Had to reschedule for tomorrow. Grrr.
Response from THE LISTDec 22, 2025
Hi Alice, Thank you for your honest feedback — we truly appreciate you taking the time to share your experience. We understand how frustrating delivery delays and unexpected calls can be. During certain periods, DHL may require the recipient to be present at delivery. This is an additional security measure to ensure the shipment is handed over correctly and not left unattended, helping to prevent loss or theft. We’re sorry for the inconvenience caused by the rescheduling and appreciate your patience. If there’s anything we can do to assist with your delivery or provide further support, please don’t hesitate to reach out. THE LIST
CF
Reasonable price with terrific service. Order delivered 2 days ahead of schedule during super-busy Christmas shopping rush, wow! Most of responses within hours despite US-Italy time difference, kudos! Albeit, the first response came back in 3 days...we all should by more from this excellent website so they can properly staff back of the house.
Response from THE LISTDec 22, 2025
Hi There! Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! THE LIST
Teav N.
Customer service is low
Response from THE LISTDec 10, 2025
Hello Teav, Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with our customer service didn’t meet your expectations — that’s not the level of service we aim to provide. We truly value you as a customer, and we’d appreciate the opportunity to make things right. If you’re open to it, could you please reach out to us directly at [email protected]. We want to understand what happened and ensure your next experience is significantly better. Thank you again for your feedback — it helps us improve. Kind regards, THE LIST
Sara
Unfortunately I didn’t get my order it was canceled they said it’s not available but still it’s showing that it’s available on the app and the website!!! And the payment wasn’t fully refunded
Response from THE LISTDec 8, 2025
Hi Sara We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide. Your order was cancelled due to an inventory error, and we understand how frustrating it is to see the item still appearing as available on our app and website. Our team is already looking into this to ensure the listing is updated correctly. Regarding your refund, it should have been issued in full. If any amount is missing or still pending, please contact our support team at [email protected] with your order number so we can resolve this immediately. Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused. We’re committed to making this right for you. THE LIST
Richard M.
Do not advertise items you do not have !!!
Response from THE LISTNov 28, 2025
Hi Richard Thank you for your feedback. We’re very sorry for the frustration this has caused. As a marketplace, our stock is supplied by multiple independent sellers, and items can occasionally sell at the same time in-store and online. In rare cases, this can result in an item appearing available when it has just been sold elsewhere. We understand how disappointing this is, and we’re actively working with our sellers to improve real-time stock updates to prevent it from happening. If you still need assistance or would like help finding an alternative item, our support team is here to help. Thank you for bringing this to our attention. THE LIST
