GoTextbooks.com provides students with a sellback program that earns them money for their used textbooks.
Gotextbooks (gotextbooks.com) has 63 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Books & Magazines · Little Rock, Arkansas
New
Books & Magazines · Little Rock, Arkansas
New
Books & Magazines · Kansas City, Missouri
Excellent
Books & Magazines · San Francisco, California
Excellent
63 approved reviews, newest moderated first
Nicole S.
I had a great experience with Go Textbooks. I received the quoted price for my books. I was a bit confused on the sale so I sent an e-mail to the customer service department for help. They got back to me right away and answered my questions thoroughly. I will be using this service again!
Isabel
Easy transaction and great customer service— would use again
Tina H.
I had an item that needed clarification. Melissa was great and researched my order and helped process my return refund.
Sydna G.
My daughter got a check for 40.37. It BOUNCED and the bank charged her a $12 fee. Scam, scam, scam.
Response from GotextbooksJul 29, 2022
My apologies for the check processing error. We have reissued another check including the return check fee. This was an error caused by our check processor.
Eileen R.
This company is a scam. So messed up to steal from students just trying to survive. Sent my books. Never heard from them again. Can't find a contact to reach out to for my check. Nothing, they have no information on their website. How is this even legal. And shame on Chegg for directing me to this website. Special place in Hell for you.
Response from GotextbooksJul 13, 2022
Hello Eileen, my apologies for the lack of communication from our support team. We are currently addressing these issues and would appreciate it if you would contact us with additional information regarding your sellback order. Please reach out to our support team at: [email protected]. Once we verify some information on your order we will happily assist you with getting paid for your books. My apologies again, and hope to hear back from you soon.
Angie A.
Sent perfect condition textbooks to them with their provided shipping label. Waited the 5 business days per website to contact them about why I haven't heard anything from them. They claim package wasn't received. Shows delivered to their dock. I was advised to file a claim with UPS. Not able to on their website as there is no account number linked to their shipping label. If you don't want any money for your books you paid hundreds of dollars for go with this company. If not, go with another company. I will update if they respond and provide refund for books. Until then review stands...... UPDATE: After emails back and forth with Michael about me reaching out to UPS. And UPS saying they couldn't file a claim due to me being a 3rd party, somehow the books must have made a miraculous appearance. I was finally issued a refund. They still only get 2 stars for all the back and forth between them and UPS and unnecessary delays.
Response from GotextbooksJul 13, 2022
Hello Angie, my apologies for the unsatisfactory service you received. We are currently addressing these issues moving forward. I hope you will give Gotextbooks.com another try in the future. Any issues going forward please reach out to our support team at: [email protected].
SMB
Wow, I got dupped! I should have believed the poor reviews, so please take it from me and avoid this company. I sent in numerous textbooks in excellent condition (some were brand new), and they paid me for only a quarter of them. Now they will resell the books at top dollar. Again, think twice before you use Gotextbooks. I do not believe they are reputable.
Response from GotextbooksJul 13, 2022
Hello SMB, I'm am sorry you were dissatisfied with our sellback program. I would like to look into this further. Can you contact our support team at [email protected] with your order information so we can see why you were not quoted the amount you expected? I appreciate you bringing this to our attention and hope you will give us another try.
Ashley V.
This company is as asinine and shady as it gets. I got quoted for a textbook, went out and bought the packaging and spent the gas money to get to a drop off box. They tell me it’s rejected when the book is in great condition and the only reasoning was “instructors edition/sticker damage” when I sent the book off I saw no issues relating to that. And guess what? If you want your book back you have to PAY for your own shipping label to get it back. Otherwise they “destroy” it. This company is one huge scheme. Update 5/6/23: Although gotextbooks claims they refunded my account, I emailed them (specifically Michael) the same day 7/14/22 letting them know I did NOT receive a refund, haven’t heard back from them or received a penny. I hope no one else is tricked into this con but unfortunately I see there are still reviews in 2023 showing otherwise.
Response from GotextbooksJul 14, 2022
Customer received her payment from PayPal on 6/24/2022, she was notified last year and confirmed again on 5/8/2023.